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Hotels

Days Inn & Suites by Wyndham Cedar Rapids

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/09/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7-20-25 i was staying at ******************************* at *******************************************************************************************************. I had 3 nights booked in room #***, and i did have insurance if i needed to cancel! I canceled after the 1st night, and the manager promised me i would not be charged for the other 2 nights since i did have insurance. I spoke with him for about 20 minutes, and he assured me i would not be charged! I was also on the phone with expedia at the same time, and we all worked it out together. However i was denied the insurance claim for cancelation, and the manager wont return my call about it! Also, the night that i was forced to pay for they actually rented to someone else as well, so that room was double booked!

    Business Response

    Date: 07/15/2025

    Good morning Mr. *** ******:

    We received your letter from the Better Business Bureau, and  thank you for your message. We understand that plans can change unexpectedly. As noted in our policy, our hotel requires a 24hour cancellation notice. Since the reservation was made through *******, and included trip insurance, we recommend reaching out to them directly for compensation. The purpose of the insurance is to provide coverage in situations like this, and any refund or reimbursement would need to be processed through *******. Unfortunately, the hotel is not responsible for refunding third-party bookings that fall outside our cancellation window. We appreciate your understanding. When a reservation is made through a third-party site like Expedia, all changes, cancellations and refund requests must be handled directly through them, ( you have purchased trip insurance through Expedia).

    Customer Answer

    Date: 07/15/2025

     
    Complaint: 23575715

    I am rejecting this response because:

    I was standing WITH ** *****, manager, and ON THE PHONE with Expedia, and PK assured me 100% that i would not be charged for the 2 nights i was not going to stay! He gave me his word! I WAS Charged directly by the hotel as well! 

    Also, the room I had booked, which I could not use, was rented to another party!!! You rented the same room to two different people, and got paid 2x for this room! 

    Your manager guaranteed me that I canceled in time, and would NOT be charged! 

    I filed the insurance and was denied, and that's BS! You guys have a business partnership with *******, and the 3rd party insurance, YOU DEAL WITH IT! 

    ** ***** assured me it would be refunded, and ******* has reached out to them, and they said they WOULD refund the nights! So do it! 

     

    Quit pointing the finger at the other businesses, it was YOUR manager that was in control of this, and lied! ** *****! We were standing together for 20 minutes and did everything we needed to do to cancel in time, and i was promised i would not be charged! HONOR THAT!!! 

    Plus, ** ***** has refused to call me back for 2 weeks now! He is now avoiding me, and that is ridiculous! 

     

    Refund the stay 100%


    Sincerely,

    *** ******

    Business Response

    Date: 08/04/2025

    Thank you for reaching out. As noted at the time of booking, our cancellation policy requires a 24 hour notice. Since the cancellation was made after the check-in date, our hotel charged for a two-night stay in accordance with that policy.

    However, because you booked through a third-party platform and purchased travel insurance through them, any eligible refund for the unused night would need to be processed directly through that third party provider. We encourage you to contact them regarding your insurance claim, as they are responsible for handling those reimbursements.

    Regards,

    ****** *****, General Manager

     

    Business Response

    Date: 08/04/2025

    Thank you for reaching out. As noted at the time of booking, our cancellation policy requires a 24 hour notice. Since the cancellation was made after the check-in date, our hotel charged for a two-night stay in accordance with that policy.

    However, because you booked through a third-party platform and purchased travel insurance through them, any eligible refund for the unused night would need to be processed directly through that third party provider. We encourage you to contact them regarding your insurance claim, as they are responsible for handling those reimbursements.

    Regards,

    ****** *****, General Manager

Days Inn & Suites by Wyndham Cedar Rapids is NOT a BBB Accredited Business.

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