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Business Profile

Horseback Riding

True Heart Equine Enrichment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Horseback Riding.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/17/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an online gift certificate for a 2 person, 2 hour trail ride on Dec. 6, 2024 for $107. I have tried multiple times and multiple ways to reach this company over the course of 10 weeks to set up a time to use my gift certificate but have not been able to reach them. There are many others reporting the same issue.

  • Initial Complaint

    Date:09/12/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 gift certificates for a trail ride. I am unable to schedule a trail ride as they will not answer phone calls, text messages, emails, or messenger messages. The link on their website to schedule is also deactivated. The link to purchase more gift certificates is still active and able to enter credit card numbers. I have been trying for several weeks. I have seen complaints and reviews from others in the same situation who are unable to use the purchased gift certificates. At this point, I would just like my money back. Phones calls are sent to voicemail directing you to text. I have tried several ways of contacting them and have had zero success l.

True Heart Equine Enrichment is NOT a BBB Accredited Business.

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