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Business Profile

Flooring Contractors

Thompson Floors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Flooring Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for carpet with a credit card on 3/17/2025 for the amount of $3672.18 to Thompson Flooring. Carpet was supposed to be ordered and then I would pay for installation after work completed. I've reached out to owner numerous times. He has responded a few times that he will get us on the schedule, but no follow up. He hasn't responded in any manner in two months. I either need to get carpet installed or a refund.

  • Initial Complaint

    Date:05/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted with Thompson Floors to install **** flooring for our home. We found him through ****** but due to the flooring we picked he sold to us outright versus the ****** program. We received the flooring and it was installed however the flush mount vents (8 vents for $920) didn't come in. The installer didn't charge us for that labor and was to come back when the vents came in. It was at that point we continued following up with ***** to find out when the vents were coming in. On 2/27 he confirmed we paid for the vents but they came in wrong and were ******* a new order. I continued following up. On 6/2 he said the vents came in and was going to have his install crew come back out. After that, it was radio silence. I have followed up by email every other month since then with no response. I got ***** on the phone a few months ago who once again said the order was coming and now he won't respond. I just want the vents or my money refunded.

Thompson Floors is NOT a BBB Accredited Business.

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