Complaints

This profile includes complaints for ImOn Communications LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ImOn Communications LLC

  101 3rd Ave SW STE 400 Cedar Rapids, IA 52404-5736

  
• 

  ImOn Communications LLC

  1605 9th St Sioux City, IA 51101-2019

  
• 

  ImOn Communications LLC

  PO Box 416 Sioux City, IA 51102-0416

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'mOn Communications had built out a new fiber network in my community and as a result had offered a promotion where I would get 2 months of service for $1.00 (which I paid in advance for those two months), followed by a discounted rate. They installed and connected the service on August 14th. I never got the upload or download speed that I was promised and we had all sorts of connectivity issues, so I contacted them and had the service disconnected and their tech came out to disconnect and pick up the modem on October 10th. That's less then two months of service and I was within the promotion "free" period. On August 28th, they sent me a bill for $92.59 which was outside the terms of their promotion. I emailed and complained and they said they would fix it. On September 26th, they sent me another bill for $23.92. Note the date - I'm still within the promotion period. At this point, I was so fed up with their billing department and the subpar internet service I was getting that I just cancelled, told them to come disconnect the modem, and delete any outstanding they had for me, because apparently I was the only party in this transactions that understands how calendars work. I didn't hear anything until just a couple weeks ago when I got a letter from collections trying to collect for $120. I contacted the company and have gotten nowhere - they refuse to provide just basic level customer service - and now I have a negative remark on my credit report. I'd like for everything negative on my credit score to be removed, for them to fix whatever balance they have for my account to $0, and for I'mOn to acknowledge that they either tried to rip me off or they have deceptive promotion practices.

  

  Business Response

  Date: 06/20/2025

  ImOn Communications has conducted a thorough review of Mr. Mcelroy’s account and identified two key issues that led to confusion around promotional pricing and the resulting collection notice.
  1. Promotional Pricing Error:
  Due to a system oversight, the internet promotion was not correctly applied to Mr. Mcelroy’s account, which resulted in inaccurate billing. Once the issue was identified, appropriate credits were issued to fully reverse the incorrect charges, bringing the cost of services during the promotional period down to $0.
  2. Equipment Return and Collection Notice:
  The $120 balance in question was associated with equipment that our records initially showed as unreturned. Upon further investigation, we discovered that while the equipment had been picked up by ImOn, it was not properly recorded in our system. We have now updated the account to reflect the equipment as returned and have contacted the collection agency to request the removal of the outstanding balance.
  We sincerely apologize for the confusion and inconvenience Mr. Mcelroy experienced. ImOn is committed to providing transparent and reliable service, and we regret that this situation fell short of those standards. We appreciate the opportunity to correct these issues and thank Mr. Mcelroy for bringing them to our attention.

• Initial Complaint

  Date:06/02/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******th. No one has acknowledged this request, nor offered any further information.

  

  Business Response

  Date: 06/04/2025

  ImOn Communications acknowledges the delay in burying ******************** drop, following his installation on April 28, 2025. We sincerely apologize for the inconvenience this delay may have caused.
  As of June 3, 2025, the drop has been successfully buried. To recognize the inconvenience, ImOn has applied a $50.00 credit to Mr. ******** account.
  We appreciate Mr. ******** patience and value his business. **** remains committed to providing quality service and prompt resolution to our customers' concerns.
  

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** is an internet service provider. Over the last 5+ weeks I have been suffering constant outages. When calling customer support I have been sent to a call center who tells me there is an outage with no timeframe for resolution. When actually get through to someone in the company they tell me there are no outages in the last 48 days. So Ive been lied to somewhere in this chain.I have kept track of the last 2 weeks of outages:Sat 5/3 down 3 hours Sun 5/4 12:30-2:45, 3:15-9:00 Monday 5/5 8:30 Tuesday 5/6 9:30 Wed 5/7 no known outage Thursday 5/8 8:10-8:30, 9:03-9:10 Friday 5/9 1:30-1:45, 2:30-2:40, 9:40-10:20, 1:30am-1:35 Saturday 5/10 12:30-2:30, 2:50-3:30 Sunday 5/11 11:43-12:30, 1:12-2:14 Monday 5/12 - no known outage Tuesday 5/13 - no known outage Wednesday 5/14 - no known outage Thursday 5/15 - no known outage Friday 5/16 1:30-2:15. 2:58-3:15, 6:45-7:15, 7:56-845, 9:00-9:30, 10:59 Saturday 5/17 1:39-3:00, 7:54-7:58, 7:59-8:30 Sunday 5/18 9:30am-1:30pm, 2:00-2:10, 2:42-2:45, 2:50-2:52, 2:53-2:54, 2:59-3:01, 3:10-6:45, 7:34-8:07 Monday 5/19 5:30-I have had one service call to my residence where they inspected the outside equipment and told me nothing is wrong and gave me a new cable from the wall to router. The serviceman then lied on his report and claimed to have checked all the ports/wall connections when none of that was done. **************** continues to just blame me and my equipment even though I have bypassed all equipment and plugged directly into a device from the wall port.I have become incredibly frustrated with the lack of customer service, lack of care associated with this constant problem.

  

  Business Response

  Date: 05/22/2025

  ImOn Communications has thoroughly reviewed all communications and service activity related to the intermittent internet issues at *****************. Based on our findings, we identified a few opportunities for improvement and took prompt action to address the concerns.
  On May 22, 2025, a technician and Team Leader were dispatched to the location to diagnose the service disruptions. During our inspection of the building's IT closet, we discovered that low light levels in the fiber signal were being caused by faulty fittings at key connection points. These fittings were replaced, and service was restored.
  After completing the repairs, our team verified with Mr. ******* that his internet service was working properly. In a follow-up call, ************** Care Director confirmed with Mr. ******* that he was satisfied with the resolution. While he expressed appreciation for the efforts, he also noted a desire to monitor the stability of the service over time.
  To ensure ongoing support, Mr. ******* was provided with the direct office line of our ************* Director and encouraged to reach out immediately should any further issues arise.
  In recognition of the inconvenience caused, a $100 credit has been applied to the account.
  We appreciate Mr. ******** patience and the opportunity to restore his service. **** remains committed to delivering reliable, high-quality internet and exceptional customer support.
  

• Initial Complaint

  Date:10/25/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** Lampll be taken care of in a timely manner.I find it unacceptable that every other household on my street has received timely service while my request continues to be ignored. This lack of responsiveness and mismanagement is not only frustrating but also raises concerns about the companys overall customer service practices. I am formally requesting the Better Business Bureaus assistance in getting Imon to prioritize this issue and ensure that the cable is buried promptly, without further delay.Thank you for your attention to this matter. I look forward to your help in holding Imon accountable and resolving this issue before the weather becomes a further obstacle.

  

  Business Response

  Date: 10/29/2024

  Mr. ****** drop was buried on Saturday October 26th.  ImOn has also ensured that we credited Mr. **** for our delay in getting this buried.  ImOn appreciates Mr. ****** business.

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  As of 8/27/2024, I have yet to receive a check. 
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 08/17/2024

  ImOn is committed to paying ************** $618.31 for the new dog fence she purchased.  ********************* will be following up with ************** on Monday 8/19 to ensure she is aware.  ImOn is always committed to ensuring that as we lay fiber in the right of way, we restore the area as well.

• Initial Complaint

  Date:07/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********** *****************

  

  Business Response

  Date: 07/11/2024

  ImOn has restored all 13 lawns on July 8, 2024.   ImOn is committed to restoring these lawns to the Customer's satisfaction. **** attempted to reach ************************* and will continue to follow up to ensure we have met the Customer's expectation through resolution.

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/14/24, an IMON rep tried to sell me their service. I said no. My service with Mediacom was switched without my consent. I am having to use my cell phone. I cannot get websites to load now. Help me get my service restored so I can perform this work from home job

  

  Business Response

  Date: 03/22/2024

  ImOn has reviewed this complaint and does not find ****************** to be a Customer of ImOn.  ****************** followed up with ****************** to see how we could assist and was told by ********************** service has been restored. 

• Initial Complaint

  Date:10/05/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20698486
  
  I am rejecting this response because:

  I think the fact that the company only addressed one of their multiple holes, is a good indicator of their transparency of service.

  The issue was how they treat people with disabilities. It only took a call to customer service, a visit to their headquarters, over a dozen emails, and a call to the Better Business Bureau to be treated like a person on my own property. The way this company treats people with disabilities is appalling, and filling in black dirt in the hole you made doesn't fix it.

  If I had my druthers or if I was putting holes in people's Lawns and Gardens I would follow my cruise with Landscaping Crews and bring it back to what it was Prior- if there was grass there I would put seed down on top of the black dirt, if there were plants there I would replant them.

  I am done with this company and complaint but refuse to mark their treatment of people as satisfactory or acceptable. I would expect more out of a Better Business Bureau partner company.
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 10/06/2023

  **** had laid fiber in the right of way of ****************** home.  **** has and will continue to restore any damage done to lawns and the right of way that are a result of our construction. **** completed the boring and put down black dirt and seed on any areas we dug.  **** will need to do additional work next week and will contact ************** to ensure he is aware. If there are any additional restorations needed, **** will ensure these are taken care of.

  

  Business Response

  Date: 10/20/2023

  **** has completed the work and restored the lawn and right of way.  Please see attached pictures. **** appreciates ****************** patience as we finished construction in the area.

• Initial Complaint

  Date:09/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had **** fiber optic installed last fall, they told us they wouldnt be able to bury the wire until spring when ground was thawed. We called at the beginning of April to get an update and we were told there are workers in our area they would get to it by the end of the month! Then May came and same story. We started calling weekly and kept getting the same story that it would be done by then end **** June, July, etc! It is now almost October its been close to a year that we have had 100 feet of wire across the yard. We have had to mow around it, aerate around it, have had to put off landscaping because of it, and soon it will be winter and we will have to wait until spring to start this all over again

  

  Business Response

  Date: 10/02/2023

  ************************** drop was buried on Friday 9/29/23.  **** has also provided **************** a credit on his account.  **** apologizes for the delay in getting this bury completed and appreciates his business.

• Initial Complaint

  Date:09/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday evening (9/10), we lost internet at our house. We called tech support to report it (after going through the initial troubleshooting) and we were told that we would receive a call back the next business day and received the ticket # *******. The next day, no callback, so we called again (9/11) and was told that we would eventually receive a callback (no ETA). Another 24 hours pass and still no callback, so we called again (9/12) and get told that they attempted to call, but the "voicemail was full". Not only was the voicemail not full, but we had given them a different number to callback on twice before. It is now 9/13 and we still haven't received a callback or any resolution. My wife works from home and needs the internet. We have lost over $500 because of this, and we want this resolved, and feel we deserve some compensation for the trouble we have gone through.

  

  Business Response

  Date: 09/15/2023

  ********************** service was restored on Thursday 9/14/23.  There were several attempts to contact ********************** but ****'s ******** Care agent was not calling the new # the ******** had left when calling in the ticket.  We have credited ********************** account and appreciate his business.  **** has coached the Cared Agent to review ticket notes in the future.