Business ProfileforTotal Maintenance Inc

Two techs came out to do a home warranty claim, both times no issue was found. Was told on the phone multiple times if it were to be something that could not be fixed, no charge would occur. The second tech verbally abused me in my own home, said hateful things about the quality of my house, made me feel unsafe in my own home and insulted my partner. (All of which was caught on video by two different recording devices) We were told again after the fridge broke that we would receive a $200 check in the mail when we provided proof of a receipt for a new fridge which we did provide. They then came back after proof was shown and said we have to deduct $95 service call fee from the $200 because it was never collected after we were told many times there would not be a charge. The 2nd tech came out 10/28, fridge broke 10/29 and we purchased a new fridge 10/31. To be treated in such a hostile manner in my own house and be lied to with no remorse makes me worry they are doing the same thing to other people who may not stick up for themselves.