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Find a Location

Heartland Estates & Auctions has 1 locations, listed below.

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    Business ProfileforHeartland Estates & Auctions

    Estate Auctions

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    5583 Remington Rd N, Bettendorf, IA 52722-1187
    BBB File Opened:
    5/15/2018
    Business Management
    • Kenny Guy, PARTNER
    Contact Information

    Principal

    • Kenny Guy, PARTNER

    Customer Contact

    • Kenny Guy, PARTNER

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/14/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    My mother died on September 16, 2022. It has been especially difficult for me because Im autistic, and it takes me longer to process things than neuro-typicals. Its what makes me, me. I wouldnt change that for anything.What I would change is hiring Heartland Estates. **********, the owner of Heartland Estates assured me everything would be taken care of. The sale would take place just before Christmas and that he, has a guy that will come and clean everything out once the sale is over. I asked for clarification, informing him of my autism and processing time requirements. He said they would remove all items from the home and it would be cleared, but not cleaned. You might find a piece of paper left over, but that would be it. I asked if the curtains would stay, he laughed at me and said, yes. We also agreed that two specific areas would be untouched by anyone as they contained items I was unable to move before the sale.********** seemed helpful at such a stressful time, but not for long. From the moment I signed that contract, Mr. ************* changed. I had to constantly contact him for updates. After the sale my wife and I discovered all the items that were to remain in the home had been removed, including my mothers bedroom curtains. The house was a mess; we found junk everywhere.The clean-out person did return a few items, but the rest are gone. I took this to my lawyer, who confirmed ********** brought in the clean-out person, not me. They are his responsibility according to the law.I do have supporting documents, but they won't upload properly.

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Glor M

    1 star

    06/07/2023

    Horrible. DO NOT USE!!. Sold things NOT to be sold, like TV system and speakers built in to walls. Some cabinets and drawers were still full if items not even priced. Left 3 hours early on Friday. Left a horrible mess. Were told house would be emptied at end of sale. Well THAT didn't happen!! No one came in and took remaining items. it was to go on the market in a short amount of time. Many hours by realtor neighbors and friends were spent the following 3 days to get their it empty and presentable. That was not fair to realtor or family. . No record of any items sold. Bigger items were marked sold and no one picked up. No way to know who bought it. Awful the way customer is treated once paper is signed. Share with anyone you know. Do NOT use Heartland Estates and Auctions.

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