Business ProfileforCentral Iowa Towing and Recovery Inc

On 6/18/2023 my travel trailer (TT) passenger side leaf spring broke on I-35 in **********. Central Iowa Towing and Recovery towed my trailer to their secured lot at ***********************************************************. They said their mechanic, *****, could make the necessary repairs to my trailer. I agreed to this since I am from out of town and didn't know where else to go. On 6/19 around noon I received a phone call from ****, the employee in charge. He stated the work should done in about an hour after it was inspected. When picking up my TT I discovered *** person had tried to break in and had stolen my battery. **** and I agreed it was probably one of their employees so he paid for a new battery. At the time I didn't notice the spring was installed wrong. On June 25th I returned home and the man that owns the storage unit where I keep my TT said the spring had been installed incorrectly, one side was up and the other was down. On 6/26 I text **** telling him I would have to get this spring installed correctly and would like a refund. **** said he would look in the credit card app to see about the refund and that he was the one to contact with any future issues. I took my TT to a local certified repair shop. On 7/13 the work was completed and I was told Central Towing had not only installed the spring incorrectly, they had used the wrong spring length, and the wrong bolt size. Also, two of the bolts securing the spring were able to be removed by hand instead of by an impact wrench. On 7/14 I text this information to **** along with photos of my new repair bill, the springs, the bolts and nuts and asked to be refunded the money, $425.49 I paid to do the repairs correctly. I received no response. I've texted 5 more times with no response. On 7/26 I emailed the company directing the email to the owner ********************* and included the same photos sent to ****. I received no response. On 7/28 I called the company and left a message for ****** to read my email. No response.