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Business Profile

Property Maintenance

Jensen Property Management

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/24/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a dispute of check-out charges from my previous apartment management company I lived with, Jensen Group. After moving from the apt. at *********************************. I was charged for a paint job of the apartment totalling $105. The check-out paperwork stated "Does not appear that the tenant has made a reasonable effort to restore the dwelling unit to its condition at the commencement of the tenancy, ordinary wear and tear expected". When I moved into the apartment, it was not painted and there were several aesthetic issues, to say the least, one being the walls were marked and scarred in several rooms. After notifying the Jensen Group of this discrepancy, I was told because I put "fair" on the tenant inspection sheet, I would share the costs 50/50 of painting, and I if would have stated the walls were "poor" "a different story." It is unclear to me where, if anywhere, this criteria for rating was provided to residents. My designation of "fair" was meant to be an in between rating from very good to poor, as I understood to be a typical rating scheme. It appears to me I am being charged for the management company painting of the next residents living space or their failure to paint prior to my move-in. The walls of the apt. were left as scarred and marked as when I arrived. There was no expectation expressed that I would be required to improve the apartment beyond its original form when moving in.

    Business Response

    Date: 08/24/2023

    The tenant is in contact with the Property Manager, ***********************. We will be refunding **************** the amount of $105 for the painting of his apartment. ****** will be sending **************** an appeal checkout charge form. **************** will need to fill that form out and send it back to ******. Once ****** receives the form, a check in the amount of $105 will be sent to ****************.

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