ComplaintsforMidas Auto Service & Tires

• Initial Complaint

  11/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I came here to get an oil change. The auto shop cross threaded my oil filter when doing the service. It caused it to break off and be a $400 cost to replace. I contacted the company with pictures and sent my carfax report and they did not respond.

  Business response

  11/10/2023

  Midas Hawaii will issue refund for work preformed. 

  Customer response

  11/17/2023

  Company offered to pay for damage. I am waiting to receive the money order in the mail. Company stated on Friday 11/10 that they would mail it out that day. As of 11/17 I have not received it, but will reach out again by next Friday if I have not received the solution offered. 

  Customer response

  12/02/2023

  The business said they would provide a money order for the damages 3 weeks ago, but I have not received it. It has not been resolved 

  Business response

  12/05/2023

  Check was printed yesterday, it goes in the mail today. Not sure how long it will take?

  Customer response

  12/12/2023

  I have still not received the money order for the cost in damages and would like to leave this complaint open until I have received that from the company. Thanks!

  Business response

  12/18/2023

  copy of check attached. 

   

  Customer response

  12/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Chaes Kufis

• Initial Complaint

  08/31/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unresolved

  More info

  Business engages in false/misleading advertisements. Midas's website is offering a certificate/coupon for a series of services for $53.29. But when I click on the certificate offering, prices jump to either $86.24 for convectional oil or $126.49 for synthetic. The certificate of $53.29 opens to the new tab for the different/more expensive prices. On 8/30 around 5pm I contacted an employee to verify it's validity. Employee was unsure and said I had to talk to a manager. No managers were in, so the employee told me to come in person the following day which I did around 1:20pm. The employee I spoke to tried telling me it was their old website even though the website stipulates in been in service since **** - Present. The employee said because my car takes synesthetic, it's going to be the $126.49 price. He told me the $53.29 price doesn't apply. But convectional oil is cheaper and even that is $86.24. None of the pricing/advertisement discrepancies were explained to me at the shop, so I left. I called corporate who ended up hanging up on me twice. Again, they were unable to explain clearly why their website displayed $53.29 for a 5W30 oil change and the other services. This company engaged in false/misleading advertising to the public. Employees are unaware/unknowledge of their business promotions/practices and even tried lying to me about the promotion. All I want is a business to carry through on their advertised promises. Whether that's carrying through what's advertised or explain in MUCH better detail as to the discrepancies on their website is the proper thing to do as a business.

  Business response

  09/01/2023

  These packages must be purchased online through paypal. Shops are unable to give these packages because it is through paypal only. I have reviewed Midashawaii.com and all the packages work? Screenshots are attached.

  Customer response

  09/01/2023

   
  Complaint: 20551700
  
  I am rejecting this response because:

  I know these packages are supposed to be purchased through PayPal. The website clearly stipulates that and the corporate employee told me that as well. Look at my attachments, the attachment does not reflect the displayed price of $53.29 when as a consumer, I click on it. I even added both certificates to the PayPal image I attached. Nothing is under $80. 

  Also, your attachment doesn't show the pacakage I am raising my complaint for. The certificate package I displayed states tire rotation, 5 quarts oil change with filter, brake inspection, and a safety check for $53.29. But when I click for that specific package, no such deal is displayed on the secondary link or through the paypal links. 

  You failed to address the issue at hand. False advertisements, misleading information, uneducated employees, and now the company has again, attempted to display false information by attaching images of the certificate that's not being originally discussed. Please be better, it's truly not hard. 

  
  Sincerely,
  
  *********************

  Business response

  09/06/2023

  Ok. Thanks for the feedback. 

  Customer response

  09/06/2023

   
  Complaint: 20551700
  
  Is the business not going to uphold its advertised price of $53.29? I see the advertised price was taken down from the website. But I don't appreciate or put up with false advertisement practices.

  When can I expect to utilize the offer the website/business had displayed originally before changing their website? You're welcome for the information, but when do I get to sta thank you? How long does it take for Midas to do the right thing and uphold its self-directed advertisements? 

  
  Best, 
  
  *********************

  Customer response

  09/10/2023

  The Midas owner based in ********** has alos been lying to me about the exchange of information. Staying my car only take da certain type of oil, stating they can't find the price and also saying my complaint is unfounded. 

  The issue still remains, even if someone wants to pi chase the $53.29 certificate, it's not able to be purchased by ANYONE. Why is the company not following through with advertised prices? Why do they not respond? 

  Customer response

  09/10/2023

  The Midas owner based in ********** has alos been lying to me about the exchange of information. Staying my car only take da certain type of oil, stating they can't find the price and also saying my complaint is unfounded. 

  The issue still remains, even if someone wants to purchase the $53.29 certificate, it's not able to be purchased by ANYONE. Why is the company not following through with advertised prices? Why do they not respond? 

  Customer response

  09/10/2023

  The Midas owner based in ********** has alos been lying to me about the exchange of information. Staying my car only take da certain type of oil, stating they can't find the price and also saying my complaint is unfounded. 

  The issue still remains, even if someone wants to purchase the $53.29 certificate, it's not able to be purchased by ANYONE. Why is the company not following through with advertised prices? Why do they not respond? 

• Initial Complaint

  05/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 16th I brought my car to Midas to have my exhaust fixed. The mechanic told me what was wrong with my car, and I told him to replace what needed to be replaced to make my car safe. I picked up my car and got half way home and it over heated. I called and they told me it had some oil leaks that the mechanic found but he never called me to inform me he found them and what I wanted to do about it. So he didn't fix the problem with the car. Then 8 days after I left midas my exhaust got really loud again and is now making new noises. So I spent $3,000.00 to have my car fixed and it was not fixed. They were supposed to replace a hose that the mechanic specifically told me he was going to need to replace it and all he did was put tape around it, he never replaced the part. The work was not done correctly and now because of them I still have a broken car and I am out the money I paid for the repairs. I now need to find a competent place to fix my car, I refuse to let Midas touch my car again. They are rude and unprofessional.

  Business response

  06/05/2023

  Customer has been contacted by phone. 

• Initial Complaint

  11/17/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  08/06/21 I took my yukon to Midas ********** **** to get a alignment. They said they did it but the alignment is still not right. I came back a couple times and told them it's not done right. I showed them my paperwork showing the alignment they did for me and it shows they didn't do a proper alignment. Then the manager said a camber and caster can't be done on my kind of truck. I said yes it can. Then he said my gearbox is bad. I said no it's not. Then he said he couldn't help me. I said I would call the main office and he said he didn't care. I've been trying to get help with this matter and nobody is calling me back. Midas stole my money from me. They didn't do what they said they were going to do. I want my money back please so I can find people that know what they're doing.

  Business response

  11/19/2021

  This complaint is out of **** NOT Hawaii. Midas Hawaii is unable to help with this issue. Recommend calling Midas Customer ********************** at ************

   

   

• Initial Complaint

  11/10/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On August 6th I went to Midas ********** **** I had an alignment done on my Yukon I asked if they would do a full front alignment because I had new parts in the front they told me they were done charged me approximately $90 later that week I came back because my front end was acting funny they told me my gearbox was bad and needed to be replaced I went to other shops to get second opinion and they told me that my gearbox was fine they told me that my alignment wasn't done properly on my paperwork I received from Midas showing what they did on my alignment it shows that they only did a tow alignment they did not touch the camber alignment the camber alignment was really bad I went back and said something to Midas management he told me that they only do tow alignments I told him that is not an alignment I said that your alignment you do is wrong and I would like my money back he told me no because he gave me a proper alignment a proper alignment consists of a tow camber and caster he only did two nothing else when I showed him my paperwork showing that my Camber was completely out of alignment he looked at my paperwork then put it in his desk when I asked for it back he said no he was going to keep it I told him I needed that paperwork he said no so now I have no paperwork showing that my alignment was not done properly I feel that Midas is misleading on their alignments and I feel they stole my money from me I do have alignment pictures on my phone showing my Camber is not done properly I would like my money back because I feel that I was tricked into having my alignment done there at Midas in ********** **** it has taken me this long to file because I have been trying to have Midas talk to me about everything corporate will not get back to me and the district manager has never called me I have tried for couple months trying to contact someone at Midas to no avail

  Business response

  11/11/2021

  This complaint is from ****. Our shops are in Hawaii. Customer will need to contact local ******************** Not *******************************************.

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