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Business Profile

Association Management

JS Property Management, Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/16/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The amount of money I paid for services that were never received nor verified delivered. Over charging. Price gauging. Misrepresentation of fees. Extortion. Fraud. I could could keep going...

    Business Response

    Date: 04/16/2024

    Our managing agent company is agent for the *********** of ********* Owners of ********************* (***********).This allegation is meritless. The complaining person is an owner of a unit at the ***********.  This owner is demanding a refund of his assessments paid to the *********** for common expenses, for items such as utilities,trash/refuse, and landscaping because he does not agree with the assessments that were adopted by the ***** of ********* (and not my office) for the ***********. However, he is obligated, like other owners, to pay his assessments to the *********** pursuant to ****** Revised Statutes Sections 514B-145 and -146.  If you need any additional information, please contact me.  **** ****

    Customer Answer

    Date: 04/17/2024

     
    Complaint: 21581263

    I am rejecting this response because: 

    The business is responsible for collecting fees and issuing and changing policies in collaboration with the board of directors, and has an employee who sits on the board who influences such policies and expenditures. Each year they have raised fees (unnecessarily) without mitigating any costs, thus gouging owners/customers with excessive and exorbitant fees. I am demanding a reasonable reduction and/or refund in fees, as currently the board (working in cahoots) with the business refuses to address the mater, earnestly.     

    Sincerely,

    ***********************

    Customer Answer

    Date: 07/29/2024

    I, *********************** (Consumer), would like to update this complaint (#********) pertaining to JS Property Management **** of 1962 ************************, ** (Business), as resolved. I understand the complaint could not be retracted or removed according to BBB policies, but I wanted to assure all parties that this matter has been settled and resolved and should not negatively impact their business rating.  

    *Please respond with confirmation that the BBB has received this email. Thank you.

    Sincerely,

    ***********************
    ****************************** #2-202
    Kihei, HI 96753
    **************

JS Property Management, Inc is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

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