Discount Stores
Pearl Harbor Navy ExchangeAbout
Important information
- Additional Info:Navy Exchange has served Sailors and their families for over 60 years. They provide our military community with goods and services at savings and support quality of life programs.
Business Details
- Local BBB:
- BBB Great West + Pacific
- BBB File Opened:
- 2/18/2003
- Alternate Names:
- The Navy Exchange Mall at Pearl Harbor
- Pearl Harbor NEX
- NEX
- Hawaii District Navy Exchange
- Navy Exchange
- Navy Exchange Home Gallery
- Business Management:
- Ms. Denise Tokunaga, Division Manager
Additional Contact Information
- Principal Contacts
- Ms. Denise Tokunaga, Division Manager
- Customer Contacts
- Ms. Denise Tokunaga, Division Manager
Additional Information
- Refund and Exchange Policy
Satisfaction Guaranteed Return Policy
We want you to be satisfied with your purchases. Our “Satisfaction Guaranteed” return policy means we will either issue a refund or make an equitable price adjustment when merchandise doesn’t live up to your expectations. (See guidelines below)
Your NEX understands the importance of hassle-free returns and pledges to make the process as smooth as possible. Please remember to save your receipt, cartons, packing materials and any enclosed manuals.Guidelines
Merchandise purchased at a NEX or from myNavyExchange.com can be returned to any NEX store within 45 days of purchase for a refund or even exchange. Diamond jewelry returns may be subject to an IGI appraisal prior to issuing a refund. Exceptions to the 45 day NEX Customer Return Policy are pre-paid cards, music, phone and gift cards, which are not returnable. Pre-recorded movies, music, video games, and computer software are returnable in original unopened factory sealed packaging within 45 days. If defective, they may be exchanged for an identical item.
The refund will be processed in the same payment form as the original purchase. A return without a receipt will be issued on an NEX Gift Card at the item’s current NEX price. Refunds made without a receipt can only be made at the NEX’s Customer Service desk.
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