Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the ministore located in ** ******* the *****************. They damaged my life for reasons that they do not explain to me. According to them, they sold me the store that I rented due to lack of payments. When I made the last payment of 200, I did it in September and then From there I called and sent an email that I could not pay online because the application would not let me and they told me to go and I could not get there for reasons and causes of God and so I explained to them and without prior notice when I could get there. They sold me my things, that of my baby and my wife, without any notice received. I ask for my very important things and documents that I had and all my life kept there and that of my family. I demand a response. Before taking legal action. Thank you very much

  

  Business Response

  Date: 12/07/2022

  ************ and ***** **** is a moving and logistics company based in **********, ******.  We don't have any operations in *********, ******* and do not rent or lease any property.  We do not have the complainant's name in our customer database and we believe this complaint is directed at the wrong business.

• Initial Complaint

  Date:11/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved from ****** to ** on 6/17/2022 & hired **************************************** destination was ********* **, but we changed to ******, where the ship arrives. Thats a 4hr. difference in delivery time which we were not compensated for. Our goods arrived but we had to wait approximately 2wks for delivery in an empty house at extra cost to us. Upon delivery on 7/14/22 the workers called me to come into the truck to see firsthand a damaged item.It was a painting & had punctured holes. It was the only painting not properly wrapped in cardboard. The company said it was PBO (packed by owner).It was packed with their own wrapping ************* How can that be PBO?A second item, an antique tea table was unwrapped & in perfect shape until one of the workers fell on it & smashed it to pieces. When asked its worth, I had it compared to an exact replica of a vintage like tea table worth $500.On 9/3/22, I filed a claim for loss. I was delayed, delayed. delayed from a response until I said I would write a complaint to you. *****************, business manager immediately replied & said ************ has denied me any claim for the damage to the painting & forced me to accept a $50 compensation in an instant or the offer would be withdrawn.When I did sign, ***************** said a ck. would be issued right away. Nothing came. I notified ******** blamed it on the mail. Said he would get another ck. off right away.We are seniors who feel weve been badly treated & taken advantage of. My husband is 92yrs.old, a Vet & legally blind. We paid for our move & wish to be treated fairly. We should have been credited for extra *********** it wouldve cost the company in their original estimate. They could have easily compensated for damages to our goods. Instead, they would rather blame us any way they can rather than accept responsibility for their own actions.Sincerely, ***** & ***************************

  

  Business Response

  Date: 11/29/2022

  We understand that damages occurred and have followed the guidelines set forth in our agreement regarding damages.  The Complainant declined additional insurance (attached Insurance Declaration) and was subject to coverage of $0.60 per pound, nor were any items declared on the High Value/High Risk Inventory Sheet.  The Claim for Loss (attached) indicated the oil painting and vintage tea table.  We deduced that the damaged painting was item #** and the Inventory Sheet (attached) indicates "PBO" or Packed By Owner.  Any items that are packed by owner are not subject to insurance coverage because we cannot ensure the condition or quality of packing when it is done by the owner.  Based on our agreement, we offered the following terms on an Indemnification Agreement (attached): no compensation for painting due to PBO and $50 for vintage tea table (above and beyond the terms of the $0.60 per pound insurance coverage which would have paid $6.00 if the table weighed 10 pounds).  Check #***** for $50.00 was cashed on or around November 28.

  Customer Answer

  Date: 11/30/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  ************ denies any responsibility. In their own claim form, someone was to come look at the damage. No one did. We, the customer loses in
  every aspect. I accepted the $50 because ********** gave me a limited time to accept their offer or it would be withdrawn. I didnt trust them to
  even send it because of their continual delay tactics. They can pat themselves on the back. The customer is always wrong even when theyre
  right!
  ********************

  
  
  
  
  

   

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a quote prior to moving my household goods at $450 per 100 lbs but while my household goods were in transit, the rate changed to $487 per 100 lbs.My car arrived in Maui port on Sept 12 but I was not notified until Sept 21. Company refused to take ownership of this and refused to pay the storage fees to my car and the rental car fees incurred while my car is akready available for pick up.

  

  Business Response

  Date: 09/29/2022

  Our company assisted the claimant in moving their household goods and vehicle from ********** to ******.  Based on a visual survey, the estimated weight of the household goods was ***** pounds so the quote was $450.00 per 100 pounds or $5,850.00.  The attached Order of Service also explains that the chargeable weight is determined by the actual weight or the cubic measurement, whichever is greater.  The increase in the rate to $487.00 per 100 pounds or $7,061.50 was caused by the increase in the actual weight moved and the cubic measurement.  The actual weight of the household goods was ***** pounds and the cubic measurement was **** (***** pounds packed in 390 square feet).  The cubic measurement affects the shipping cost based on the space it occupies.

  Our company paid $213.67 to the shipping company so the claimant was able to pick up their vehicle.