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Business ProfileforMaui Resort Rentals
At-a-glance
Customer Complaints
6 complaints closed in last 3 years
1 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 10 Halawai Dr #A-3, Lahaina, HI 96761-8409
- BBB File Opened:
- 12/5/2011
- Years in Business:
- 13
- Business Started:
- 11/18/2010
- Business Started Locally:
- 11/18/2010
- Business Incorporated:
- 2/9/2010
- Accredited Since:
- 1/8/2012
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Number of Employees:
- 34
- Alternate Business Name
- Maui Resort Rentals Inc.
- Hours of Operation
Primary
- M:
- 8:00 AM - 10:00 PM
- T:
- 8:00 AM - 10:00 PM
- W:
- 8:00 AM - 10:00 PM
- Th:
- 8:00 AM - 10:00 PM
- F:
- 8:00 AM - 10:00 PM
- Sa:
- 8:00 AM - 10:00 PM
- Su:
- 8:00 AM - 10:00 PM
- Business Management
- Mr. Christopher F. Geng, Member
- Ms. Ruth Viloria, Executive Assistant
- Mr. Marc Fair
- Contact Information
Principal
- Mr. Christopher F. Geng, Member
Customer Contact
- Mr. Christopher F. Geng, Member
- Ms. Ruth Viloria, Executive Assistant
- Additional Contact Information
Fax Numbers
- (855) 754-6641Primary Fax
- (855) 754-6641
Customer Complaints
6 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
10/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Laura V
10/30/2023
Maui Resort Rentals Response
10/31/2023
Aloha *****,
Thank you for taking the time to share your feedback. At Maui Resort Rentals, we hold ourselves to the highest standards and are committed to providing 5-star service to all our valued guests.
We understand that your experience *** have been impacted by the unique and challenging circumstances we currently face. ********* Resort has been supporting the displaced ******* Fire residents, and we are dedicated to assisting both our community and our arriving guests to the best of our abilities.
In response to your specific situation, we offered you several alternative options to accommodate the unforeseen circumstances affecting the room you initially booked. One of the solutions I personally presented to you was a 2BR Deluxe Oceanview room at the Alii Resort. This upgraded option, which is typically priced at three times the rate of your initial booking, was provided with the understanding that there would be no additional cost to you. After consulting with our Director of Sales, we proceeded with the room change based on the mutual agreement that there would be no extra charges.
Our intention was to resolve the matter in a transparent and mutually agreeable manner. We want to assure you that there was no bait and switch involved in this process. We are always committed to open and honest communication with our guests, and we appreciate your understanding of the complexities involved in the current situation in West Maui.
If you have any further questions or concerns, please do not hesitate to reach out. We are here to assist you in any way we can.
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