Business ProfileforSkinovate

We were in Maui in February and we were approached by a salesman to come in for a free skin sample at Skinovate at ****************. We went into the establishment and we were given a demonstration of skin care product which we purchased. The pushy salesman and the info on the I-pad said we had 14 days to return the product if not satisfied. We signed for the $416.67 skin care product because he said that we had 14 days to return it. We used the I-pad to sign at the chair in front of the mirror and not at the checkout where the documents from Skinovate say that they post a sign that says no refunds or returns. He then asked ** to see the salesman for the red and blue wands and again this salesman said that we had 14 days to return it if we were not satisfied. We again took this pushy salesman at his word and signed for the wands for $4687.52 knowing we had 14 days to decide to return it. The info on the I-pad said we had 14 days to decide which is not on any of the documents that they sent you and both salesmen told my husband and I the same thing. I again signed on the I-pad in the back room not at the checkout counter where they claim to have their sign. We got home on 2/11 and received the wands in the mail on 2/15 and then decided after doing research on the company and their timeshare pushy scam artists methods and poor product reviews and overpriced products not to keep them. I tried to call them on their customer service phone number at ************ daily from 2/11 -2/16 and I tried to contact them on their website contact form but we never heard back from them. We had not used any of the products and I packaged the skin care products and wands back in the box they were shipped in and wrote on the packing slip that we were returning the products. I took them to the USPS(receipt and tracking included)and mailed them back to the address on the box and packing slip on 2/17 within 14 days of purchase. I got on the BBB website and the nice local ****** website reviews and we all have the same complaints. I also got on the ****** ****** of ******** Protection website and there are numerous complaints filed(documents included) but no one is shutting this down. I emailed the ****** OCP and asked them if there is anything they can do to help. It would be helpful if **** had a policy for us the consumer for a grace ****** after purchases to return for full refund or if you refused transactions to this company. Please stand behind us the consumer so we can help other patrons to keep from being taken. This company is deceitful and should be shut down!