Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/11/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase the home within 7 days of closing, roof linking, electrical issues an sewer back.it had to be replaced s Niagara Falls. contacted my realtor and pictures and reach back out to them they stated that they were gonna come out the next day after five because thats when I got, they came around ****. came back again at 2:34 and was here for an additional 10 minutes. I notified realtor told they was coming after five. They stated that they didnt need to get in the house. On camera, Another inspection done, it was worst the the 1st. report sent realtors. I was told by sellers realtor, signed the paperwork and he was removing himself from this contact seller and contractor. I reached loan officer ********************* LLC ***********************, Managing Partner. lost sewer line backup. 6ft tree roots. Sewer line green paint in the alley not disclosed. electric not update. stated the pulled not approved. Pest control 2x mice/********* ants, ****** *** and my PENNYMAC mortage company told this FRAUD. 9/11 letter sent hoping to resolve 15 calendar days , no response. 9/28 certified mail

  Customer Answer

  Date: 10/03/2023

  **************** gave verbal update to BBB staff (ka):

  I want them to pay for all the needed repairs for the items.

  Customer Answer

  Date: 10/20/2023

  1. Refund to myself and Allstate for repairs that have been completed and all repairs that needs to be completed. 
  2. Yes I live in **** and the business is located in ******- seller
  

  
  

  Business Response

  Date: 10/25/2023

  I was unaware of any continuing issue with the repair needed..  I sent the contractor out to do the work the owner needed based on her independent inspection report prior to the sale and then again after the sale of the home was completed and a third and fourth time as I know of to finish the job. I did not know she was having any kind of issue with the contractor completing the work and was told  by the contractor than it had been completed.  I never knew there was any issue with the sewer as we had replaced everything brand new and was not told by the contractor or the inspector that there was any issue further underground either.  I was very excited about the work and end result of the house and was very upset to find out from her attorney that she was having trouble.  I am currently awaiting further information from him to settle this and have tried to make repairs a couple different times after the home was sold so everything would be good for her.  It wasn't until I received the letter from the attorney that I found out that had not happened by the contractor I sent to finish those repairs for her. The delay in response was due to the wrong company being notified of the problem, New Life Homes LLC (in ****) is a different company, the correct business name for the company that sold this house in **** is New Life Homes Renovations LLC (foreign entity business name) so the paperwork was being given to the wrong place and therefore took longer for the response and the correction/solution to take place. I am currently awaiting more information from her attorney and am trying to correct the issue currently.  I am very sorry that this happened.  We pulled every permit needed from the city and passed every city inspection for the work that was done.  I never imagined there would be any issues after having been passed by the inspector that said it was completed and working.

  Customer Answer

  Date: 10/26/2023

  A contractor did come out 1 when I notice the roof leak and went up in the attic and stated the insulation was dry on top but wet on the bottom and he would send someone out to paint the ceiling.  I showed him everything that was wrong. 1. missing electric cover in basement .2 shower in basement was not  sealed and it not stable.  I stated that is not fixing the issues. ceiling in bedroom office kitchen damage.  He sent a contractor out and he did not do anything because it was not fixing the problem.  A week later around 9:30pm  it started to rain real hard and I went to the basement and open the door and it looked like I was living in Negara falls.  I called my relator and she took pictures and reached out to the seller realtor.  I was told they would come out the next day after I got off work.  They showed up at at 10:30 for 10 mins and left and they showed back up at 2:30pm and stayed for about 10 mins and left.  I reached out to my realter and she was told that I did not need to be home and they  did not need to get in. I then contacted another home inspector and had the house inspected again. The second inspection was worse.  I sent a copy of the report the my realtor and the seller realtor.  The seller realtor stated I signed the papers and he was removing himself.  He would not give me any phone numbers and stop responding.  I have all the texts and pictures if you want them.  That is when I reached out for legal advice.  From the time I contacted an attorney, every week it was something new.  I am suppose to be enjoying the house and not worried about what is going to happen next.   Last week the cabinet detached  from the wall, it only has 2 screws and I had to move all my dished before they where broken.  Every week it's something new.  

   I have had to deal with the following issues.

  1. Sewer backup , lost everything I had to make a claim on my insurance 17K, 20K to replace line from the house to drop in the alley.  This was notice that it was know because it alley was **** in green.  I have had all trees cut down except for 2 which has to come down and because of the roots. 

  2. Gutters were not clean and water was coming into the house 39K to have clean and leafguards put on.

  3. Mice and ********* ants, Pest control came out and sealed all areas of the house. 

  4. Area of near vent in living room $580 to make floor stable (contract who was install carpet almost got hurt.

  5. Now that it's getting cold, the downstairs is very cold and the crawl space is not properly insulated.  The bedroom off the kitchen is very cold also with a draft of cold area.  

  6. the two windows in the kitchen are to low to the ground and need to be moved up. 

  7. The steps leading to the basement is missing a step and is a hazard, refused to fix at closing and long with a hand rail. 

  8 missing electric cover in basement .

  9. shower in basement was not  sealed and it not stable.

  Everything that I am complaining about that needs repaired and or reimbursed is being sent to attorney.  

  I have more and will send pictures if requested.  
  

  Customer Answer

  Date: 10/26/2023

  I did not put, the furnace need to have someone look at it.  It sounds like it has crickets in it and 3 bedrooms are very cold.  I did reach out to the company that installed it and they said the would be out and they have not showed up.  ********** that is the number I called.   He did come out when the basement flooded per ECO plumbers to fix the AC.  Now that its getting cold it has this sound.