Complaints

This profile includes complaints for Aloha Pest Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Aloha Pest Solutions has 4 locations, listed below.

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  Aloha Termite and Pest Control

  4236 Bougainville Ave Kapolei, HI 96707-2122

  
• 

  Aloha Pest Solutions

  3920 Milikeleka Pl Ste 2 Lihue, HI 96766-2108

  
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  Aloha Pest Solutions

  106 Kane St. Unit 5A Kahului, HI 96732

  
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  Aloha Pest Solutions

  73-4820 Kanalani St Ste 8 Kailua Kona, HI 96740-2626

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aloha,1) I am a **** Estate Agent working with RE/MAX ALOHA HOMES in *************. I was hired by my client, ************************* to sell her home in *********************************************************** 2) ***** had purchased this home in Oahu, that she visited every other month, and had another residence in **********.3) ***** noticed a rodent problem. Since she was off island and I had access to the unit she asked for a recommendation, I suggested Aloha Termite.4) Aloha Termite had quoted my client $150 for the job, and I was their point of contact as I was on island and I had keys to the property.5) ************ was no show couple times, and after they got in the property, they started charging ME, the real estate agent, not the homeowner. Note they are charging $500, not $150.6) I have called multiple times to clarify to Aloha Termite that I was merely 'boots on the ground', but that my client is responsible for the bill and provided them her information multiple times.7) They chose to ignore this, they have never contacted the homeowner, and are now putting my name through a collection agency to affect my credit.8) I have emailed them AGAIN with my client's information, I will never recommend this company again.

  

  Business Response

  Date: 09/08/2023

  Here are details of our investigation and summary of findings. A solution has been provided to the customer:

   

  • Claimant: ************************* hired us to do rodent work for a home that she represented as a sellers agent. She represented the previous homeowner, ************************* for the property at ********************************************************************
  • Our field sales agent, *************************, provided her with a quote for rodent work to be done.
  • The pricing of $150 versus $500 may have been a conversation that had multiple solutions provided to ****** to address rodent work.
  • $150.00 = Rodent removal or rodent exclusion service
  • $350.00 = 3 day rodent trapping
  • Attached you will find the work orders showing work that was done in December
  • Kindly note that, ***** did not contact us directly for the service, therefore services were initiated with ****** to be sole responsible party.
  • ****** provided Karens information after the services were completed and we have not received any response from **************************
  • After researching company policies and procedures against Aileens dispute the service charges have been forgiven.
  • We will be refunding the claimant her payment to our collection agency, ***********************
  • I delivered the solution directly to ****** this morning and she accepts the solution.

   

  Please confirm receipt of this email and let me know if there is any additional information needed to close this complaint.

   

  Mahalo,

   

  ***************************

  Customer Answer

  Date: 09/18/2023

  I had not addressed the previous message as I was awaiting for the other party to fulfill their part. They mailed a check, and I received this on Friday so didn't have a chance to respond sooner. Thank you so much!