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Business Profile

Engineering

JPE

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Engineering.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Aloha - I am a property manager for *********** Plaza where a new sewage treatment plant is being installed. We are at the end of the project and the engineer, *********************** is refusing to sign off on the **** of ****** certificates unless we pay him an additional $5,000. We have requested an itemized list of what justifies this expense and he threatens to increase the price further in response.

    Customer Answer

    Date: 03/18/2024

    *********************** is at the following: 54-**********************************************************  

     

    Customer Answer

    Date: 03/22/2024

    Attached you will find the contract for JPE and *********** Plaza.  Please reach out for any additional questions.

    Mahalo,

     

    ***************************

    Business Response

    Date: 03/29/2024

    Thank you for contacting me regarding the complaint assigned an ID of ********. I appreciate the process the BBB uses to handle, close, and report customer complaints. In response, I have not provided the
    necessary services to complete the project because *********** Plaza has refused to ********* for those services or pay me for certain services that I have already provided for the project.  Unfortunately, I am
    unable to provide any additional services to *********** Plaza until and unless I receive a retainer from *********** Plaza to ensure payment for those services. Please let me know if you need additional information or documentation.

    Customer Answer

    Date: 04/04/2024

    Aloha ******  

    Im reaching out in response the most recent communication on case #********.  

    JPE (***********************) is the engineer that was hired to facilitate construction on the new sewage treatment plant for *********** **************** that the work has been completed, *** is demanding another installment of cash (The number keeps increasing) to sign off on the required ********** of ****** documents.  

    Please let me know what steps the BBB is going to take from here so I can notify the Board of the status.

    Mahalo,

    ***************************

    Thanks,
    ***************************
    Community Portfolio Manager
    Phone:    ************  
    Fax:        ************
    E-mail:   ************************

     

JPE is NOT a BBB Accredited Business.

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