About

Local BBB:

BBB Great West + Pacific

BBB File Opened:

6/24/2003

Business Started:

8/20/2007

Business Started Locally:

8/20/2007

Type of Entity:

Corporation

Business Management:

Mr. Kevin Yamane, Owner

Licensing information

Additional Information

Refund and Exchange Policy

DAMAGED / DEFECTIVE EXCHANGE
If unit (any product) is defective, we will gladly make an exchange. We will have it picked up and send/Install a new replacement, at our cost.
Exchanges will only be made with the same model - if customer upgrades or downgrades to a different model, we'll treat it as a return and new order.
RETURNS
If customer does not want exchange and wants to return it instead and wants a refund, customer is responsible to ship unit back to our warehouse at their own expense, or pay for the labor to remove the installed product. Restocking fee of 5% will apply regardless if damaged / defective and original shipping fee or installation cost will not be refunded. Usually there should be no reason for returns, if there is any problem with the product we will exchange it with a BRAND NEW product at no extra cost to you. Once product(s) is/are shipped, all Packages Refused are considered as returns as well and return policy will apply at the time of refund.
* All returns and replacements must be requested within 15 days after the receipt/Installation of the product.
If you decide to return the product for any reason, contact our office for assistance.
CANCELLATIONS
If you placed the order and you wanted to cancel the order before it is shipped or installed, we will gladly cancel your order, the 3% credit card processing charges will not be refunded. We cannot process cancellations after the product is shipped out. It will be considered as a return instead once the product is shipped and you will need to pay the return charges. If the delivery of the shipment is refused same return policy will apply.
WARRANTY
Your manufacture product warranty period begins on your invoice date.  Each manufacture has a different warranty period.  Please familiarize yourself with your products warranty information.   In addition, we provided a 90-Day workmanship warranty.   
THIS WARRANTY DOES NOT COVER LABOR or:
• Shipping damage.
• System installation.
• Unpacking and/or removal of protective shipping material.
• Usage outside manufacturer’s limitations as specified in the owner’s manual.
• Service required as a result of improper installation, incorrect or insufficient AC supply voltage.
• Installation, set up, or adjustments of consumer controls.
• Any owner than the original consumer.
• Damage from modification or incorporation into other products.
• Any failure, loss, damage or personal injury due to accident, neglect, or abuse by the
consumer or to improper operation, maintenance or storage or to alteration or to failure to
follow normal procedures as outlined in the instruction manual.
• Any unit purchased from an unauthorized dealer or any online retailer.
• Transportation charges incurred in connection with warranty service.
• Indirect, consequential, or special damages, except as required by Federal or State laws.

Business Categories

Commercial Air Conditioning Contractors, Air Conditioning Contractor, Air Conditioning Repair, Residential Air Conditioning Contractors, Air Conditioning Cleaning, Air Conditioning Equipment