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Find a Location

Paradise In Hawaii Luxury Homes, LP has 1 locations, listed below.

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    Business ProfileforParadise In Hawaii Luxury Homes, LP

    Vacation Rentals
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 10 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/28/2022

    Years in Business: 8

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Paradise In Hawaii Luxury Homes, LP offers Hawaiian Vacation Rentals, Property Management and Real Estate Brokerage services.

    Products & Services

    Real Estate Agent, Real Estate Brokers, Vacation Rentals

    Business Details

    Location of This Business
    65-1230 Mamalahoa Hwy Ste D10, Kamuela, HI 96743-7317
    BBB File Opened:
    1/28/2019
    Years in Business:
    8
    Business Started:
    1/6/2016
    Accredited Since:
    9/28/2022
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Alternate Business Name
    • Paradise In Hawaii Luxury Homes
    • Kohala Akamai, Inc.
    Hours of Operation

    Primary

    M:
    6:00 AM - 12:00 AM
    T:
    6:00 AM - 12:00 AM
    W:
    6:00 AM - 12:00 AM
    Th:
    6:00 AM - 12:00 AM
    F:
    6:00 AM - 12:00 AM
    Sa:
    6:00 AM - 12:00 AM
    Su:
    6:00 AM - 12:00 AM
    Business Management
    • Mr. Jeff T. Seifert, Principal Broker
    Contact Information

    Principal

    • Mr. Jeff T. Seifert, Principal Broker

    Customer Contact

    • Mr. Jeff T. Seifert, Principal Broker
    Additional Contact Information

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/12/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I had terrible customer service from **********************. I contacted them on June 28st when my flight was canceled, and I asked them to help me postpone my stay, switch the date to another location, or credit me because I would not be able to make it there in time for my stay. They told me that they would see what they could do, but then they went silent. I messaged Airbnb as well, and we were going back and forth in text with the management company, but they never responded to me. They pretty much went silent until after July 2nd, when my stay would have been over.After asking for my money back, they refused to give it to me. I can understand if they wanted to keep one day, but they were only willing to give me the cleaning feedback. They were not even willing to help me when I got to Hawaii to stay during the time that I finally got there. I believe that they purposely did not reply to me until after July 2nd, knowing my situation.Terrible customer service Refusing to help me and give my money back. When this was something totally out of my control.
    Read More

    Customer Reviews

    10 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Andrea R

    5 stars

    05/15/2023

    Our stay at our four-bedroom home in the Mauna **** area could not have been more perfect. From the start of the initial rental process through the entire two-week stay, our experience with Paradise in Hawaii was outstanding. The accommodations were excellent, with everything we needed, including a well-appointed kitchen, as well as bikes, helmets, beach towels, toys, beach umbrellas and other equipment. The lanai was perfect with dining seating for 8 as well as a couch and lounging chair. We used the barbeque grill many evenings and we also cooked several dinner meals using the oven and stove top. We asked for bed rails for our 3-year old grandchild, as well as a stepstool and ****** bike trailer, and everything was waiting for **, as well as a high chair and remote monitor. And when one of the bikes had a flat tire on one of our rides, Paradise in Hawaii responded quickly to repair it. Whenever we had a question, both before we arrived as well as during our stay, their response was quick and helpful. The two pools, two hot tubs, and exercise facility are excellent and we enjoyed them all very much. We also enjoyed the proximity to local restaurants, shopping, and access to a beach that is perfect for families. When our schedule changed, Paradise in Hawaii was very helpful in accommodating our needs. In summary, our entire experience was excellent and we would definitely choose Paradise in Hawaii for future vacations.

    Paradise In Hawaii Luxury Homes, LP Response

    05/18/2023

    ****** and her family were an absolute pleasure to host! We had various pleasant interactions with them and they left the home immaculate. It is so wonderful to hear when our guests take full advantage of the amenities provided in the home. It sounds like you and your family had a great time together and we hope that many lasting memories were shared. It would so great to have these amazing guests back one day.

    Local BBB

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