Business ProfileforCoco’s Trading Post

I purchased a handbag from Cocos trading post on 3-16-23 for $165 which was charged to my Citibank master card.The bag arrived in a torn box and the white straps on the bag were dirty.I have been in contact with the store several times on the phone, texts, and emails The store said they only give store credit on returns I explained the bad arrived in a torn box which I mailed back to them they refused to accept it and I had to pay $20 to mail it back to them which they received yesterday 4-3-23 They sent me a gift card via email which I told them I am refusing the credit and I opened a dispute with Citibank master card Why would I want to order anything from this company knowing the condition that my purchase arrived in The manager refuses to make an exception she does not care that her customer is dissatisfied I did not know the store only issues store credits on returns but based on the circumstances they could and should have They spent so much time saying no to me it probably cost them more on the employees pay They just do not care and I told them i was opening a dispute and they were unfazed and asked me if I wanted to donate my gift card which I found antagonistic Any help you can provide would be greatly appreciated Thank you