Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Windward Ford has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforWindward Ford

    New Car Dealers

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Franchised Auto Dealership - New Ford/Pre-Owned Ford, other makes

    Products & Services

    New/Per-Owned Ford, other makes, Service & Parts, New/Used Vehicles, Service, Parts

    Business Details

    Location of This Business
    725 Kailua Road, Kailua, HI 96734-2019
    BBB File Opened:
    8/2/1991
    Years in Business:
    9
    Business Started:
    6/10/2014
    Business Started Locally:
    1/1/1992
    Business Incorporated:
    3/7/2014
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Windward Ford of Hawaii
    • Windward Ford of Hawaii
    Business Management
    • Mr. Jay Gill, President
    • Ms. Rose Rufo, Controller
    • Mr. Randy Bergsrud, General Manager
    • Mr. Randy Bergsrud, General Manager
    Contact Information

    Principal

    • Ms. Rose Rufo, Controller

    Customer Contact

    • Ms. Rose Rufo, Controller
    Additional Contact Information

    Fax Numbers

    • (808) 261-9065
      Primary Fax
    • (808) 262-5202
      Other Fax

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/23/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I bought a vehicle from them. They gave a warranty plus I bought extra coverage through the dealership. **** coverage made it so I could only use them for repairs. The vehicle broke down. The warranty company had them replace the engine. They kept my vehicle for 7 months. Then finally they call and say it's ready and that I have a balance of $2400. The warranty should have covered. So this is a charge that Windward Ford is charging me extra. They never provided me with a written estimate as required by law in the state of Hawaii before any repairs are made. Nor did I ever wave that right. Now they have threatened to park my car off their property and have it towed or they will charge me a storage fee, nevermind the fact that they had my car on their lot for 7 months. This is the threat they made when I refused to pay. And please, let's keep in mind, they failed to provide me with a written estimate as required by LAW PRIOR to making any repairs on my vehicle. I'm pretty sure this is the exact reason this law was put in affect, to keep the mechanics honest. I want my vehicle returned to me immediately. And they will have to figure out how to fix their mistake on their own. I do not owe them any money.
    Read More

    Customer Reviews

    0 Customer Reviews

    What do you think? Be the first to review!

    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB Great West + Pacific

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.