Business ProfileforServiceMaster Fire and Water Restoration by Rapid Response

We had fire & smoke damage from our neighbor's fire. We hired Servicemasters, they picked up ALL our soft goods, clothes, etc to try and salvage it..fast forward 3 WEEKS THEY LOST OUR CLOTHES! After waiting three weeks for our clothing, they submitted them late with a "rush order" and brought us SOMEONE ELSE'S CLOTHES! On top of that, they told the insurance adjuster they had returned ALL OUR ITEMS days before except 3 pairs of shoes which was a LIE. Because of this, the insurance company improperly denied our relocation coverage. We are left to spend thousands of dollars of personal money because of their incompetence. The owner *** said if you're not satisfied with just our cleaning we can do more, but after another adjuster said more should be done and we requested these services, ***'s company went silent and did NOT do more to remediate the home. Finally his project manager *** came over to review things and said, "Normally we discard the porous goods," and "They need to clean this better." He also said he would email the insurance adjuster to inform them that the home isn't habitable however he did not do so. When asked about it he replied, "Hopefully tonight I have personal things to take care of today." It's been days and he still has NOT emailed the adjuster regarding these issues. The company still has NOT returned our clothing or remediated the home or contacted the insurance adjuster to inform them the home and personal clothing has NOT been completed or returned. We are seeking compensation and an apology for our losses incurred by the Servicemasters Fire and Water Restoration company.