Complaints

This profile includes complaints for MEDCAH, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  MEDCAH, Inc.

  320 Uluniu St Ste 5 Kailua, HI 96734-2529

  
• 

  MEDCAH, Inc.

  PO Box 1187 Kailua, HI 96734-1187

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with MEDCAH, **** I do not have a contract with MEDCAH, **** They did not provide me the original contract as I requested.

  

  Business Response

  Date: 03/18/2025

  Consumer has 3 accounts assigned to us for collections by ******************* (2 accounts) and ************************ Electric (1 account) for unpaid bills. Balances have all been verified as valid and due. The itemized statements for each account are attached and will be mailed to the consumer to the address on file: *************************************.

• Initial Complaint

  Date:01/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Hawaii ********************. I do not have a signed contract with ************************* Medcah *** did not provide me with an ordinary contract.

  

  Business Response

  Date: 01/16/2025

  Attached is the itemized statement from the original creditor, Hawaiian ***************** Hawaiian **************** has verified that this debt remains valid and due.

  Customer Answer

  Date: 01/22/2025

   
  Complaint: 22761662
  
  I am rejecting this response because:

  I am writing regarding the alleged debt reported by MEDCAH, ***** which is reflected on my credit report and subject to the collection practices outlined in the Fair Debt Collection Practices Act (FDCPA).
  Under 15 U.S. Code 1692(g), I am exercising my right to request validation of the debt. Specifically, I request the following:
  Proof that the debt is valid and was incurred under a binding agreement, including documentation of services rendered or a contract signed by me.
  Verification that MEDCAH, **** has the right to collect the debt from me, including proof of the transfer of the debt from the original creditor, Hawaiian Electric Company.
  An itemized accounting of the amount claimed, including the original balance, interest, fees, or charges applied.
  Additionally, under 15 U.S. Code 1692(c), I request that you cease all further communication regarding this debt unless it pertains to the validation of the debt as outlined above or legal action.
  Failure to comply with these provisions will be viewed as a violation of the ****** and I reserve the right to pursue legal remedies if necessary. Please provide all requested information in writing within 30 days of this notice.

  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 02/20/2025

  MEDCAH originally responded to this complaint on 1/16/2025. This is our 2nd response.

  This debt is for Hawaiian Electric for services provided through 12/5/2022.Per Hawaiian Electric:  Mr. ****** called us on 1/13/22 to start service.  Service was in his name until his ex (said soon-to-be at that time) called and took over on 12/8/22.  She backdated her start date until 12/6/22, so Mr. ******** final bill was for service through 12/5/22.  We show that the account was on e-billing and it looks like it's his ex-wife's email address on file.  A final **** reminder would've been mailed to the service address in *********

  The itemized statement is attached. 

• Initial Complaint

  Date:06/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They just call and call and call and call and call and call and call and call to a level of HARASSMENT!!

  

  Business Response

  Date: 07/10/2024

  We do not have enough information to identify an account referenced by the consumer.

  Please provide more details and we will respond appropriately.

  Thank you.

  *********************************

  President, MEDCAH

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MEDCAH continues to call me and demand to know who I am and is looking for an LLC I own. I will not confirm it is my LLC without them confirming who they are. They keep giving me the name *************************** it will not say the name of their company or what they want. I looked up the number they call from ************ and it led me to the complaints against them as scammers. They really need to atop harassing people

  

  Business Response

  Date: 10/12/2023

  MEDCAH is a Hawaii-based collection agency doing business in Hawaii since 1974.  We are not a scam.
  

  As a collection agency we take compliance very seriously. We are sensitive and take great measures to not release personal information to third parties. In this case, MEDCAHs employee was following company policy to not divulge personal information. ******************** did not confirm that she was associated with the account in question. Employee ended the call without releasing sensitive information.
  

  Subsequently,MEDCAH received a call with a caller ID number of ************** which was assumed to be from ********************, which could be taken as a verbal threat to MEDCAH and MEDCAHs employee.

  Provided here as an attachment is a copy of the creditor's billing statement.

   

  Customer Answer

  Date: 10/20/2023

  Why are these people allowed to torment people like this?? They are calling about an LLC that can't have a medical bill because it's not a person. This is TOTAL SCAM! They won't provide a bill. They KNOW THEY ARE SCAMMERS! Why aren't you doing something? They are NOT a legitimate business. 

  Please help! 

• Initial Complaint

  Date:07/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dispute this a awhile back and it came back again saying I owe money .I doing a written statement to them hoping they don't ***** t me saying I owe anbill

  

  Business Response

  Date: 07/21/2023

  This account has been verified as due and owing by our client.  Attached is a copy of the itemized statement.  If there is a dispute, please provide further information so that we can assist with the resolution.

  Mahalo.
  

• Initial Complaint

  Date:01/09/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by Medcah, **** for a collection of $137.00 for a claim from an anesthesiologist firm. Four individuals who are employed by Medcah, ****, ***** (no last name provided), Pua (no last name provided), ***************************, and Collections Manager ***************************, were unwilling to provide any information about their client, the claimant who referred the bill. I believed that I had previously paid that bill pursuant to a dispute I had with my HMO, therefore I asked for supporting information such as the service date, the contact information such as address and phone number of the company, and I was told by Medcah, **** they were not able to tell me that information. I was hung up on three times, once by ******, once by ***, and once by ***** when I supposed to be transferred to other branches. I made numerous attempts to make payments while on the phone with these individuals and experienced a disturbing level of animosity. The secrecy of the employees made me very uncomfortable providing my payment information, and led me to believe that it was a telephone scam.

  

  Business Response

  Date: 01/24/2023

  I appreciate the opportunity to address the concerns of ***************** 

  I have reviewed the complaint and our files.  I am sorry that ****************' experience with my company was unsatisfactory. I understand that she requested contact information on our client.  For reasons that best serve our clients, we have a policy to not provide our clients' contact information.  Our clients prefer that we manage the accounts they have placed with us for collection and obtain additional information from our client directly, if needed. This process was reviewed with our agents as a reminder and teaching moment.

  We have obtained a copy of the client's bill for **************** and have attached it here for her review.
  

  This matter has been paid and is considered closed.  No further action is required nor was any account information provide to the credit bureau.

  with aloha,

  *********************************

   

  Customer Answer

  Date: 01/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I would hope that MEDCAH, **** reconsider and amend their policy to decline to provide information about their client while demanding payment. This practice would lead any reasonable person to believe the customer service agent is committing fraud.   
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Medcah continues to try to collect on a debt that was discharged in bankruptcy. Filed a complaint with CFPB who contacted the company and said the debts were discharged and the contact would stop. The company responded to cfpb on 12/15/22. Continuing to receive calls weekly on same debt 12/2022,12/28/22 and 1/4/23 respectively. I would request the company STOP contacting me about a discharged debt.

  

  Business Response

  Date: 01/17/2023

  Thank you for providing us with this information.  

  Our research shows that 808-xxx-1004 was called in the attempt to reach another party, not the party filing this complaint and not associated with a debt discharged in bankruptcy.

  However, with this new information, we have removed the phone number 808-xxx-1004 from *********** lists. 

  I trust this matter has been resolved.

  Mahalo.

  *********************************

  President, MEDCAH, Inc.

  ************

• Initial Complaint

  Date:12/13/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is apparently a collection agency. They are saying I owe a medical bill that per the medical provider I dont owe. They are making harassing calls and accusing me of lying. They wont email me anything and are very rude.

  

  Business Response

  Date: 12/15/2022

  This complaint and account has been reviewed.

  An itemized statement was sent to the consumer at the same address provided in this complaint.  The itemized statement was sent as validation of the debt.  Mail was returned to us by the postal service.  A copy is provided here for reference.

  It is our policy to close accounts whereby the consumer requests no contact.  This account has been closed.  There will be no further contact.