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Hotels

Outrigger Kona Resort and Spa

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

2

Average of 1 Customer Review

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Review Details

  • Shelley F

    Date: 02/16/2024

    I am writing to bring to your attention a significant issue that I experienced during my recent stay at your hotel, **** Outrigger Resort.Regrettably, the noise levels in my room were unacceptably high, disrupting my children's ability to nap in the room and overall experience. The work was heavy equipment that sounded like a jackhammer occurring directly above our room. It's more than a little inconvenient for us, as my child is on the spectrum and suffers from hearing sensitivity. He was wearing his noise cancelling headphones in our room. When it's too loud it is visibly upsetting for him. He awoke from his nap screaming and in fear. It was difficult for him to enjoy the pool due to the noise. Despite my attempts to remedy the situation by contacting the front desk and requesting appropriate action and care, the noise persisted throughout two days. The manager only offered to change our room or check us out. I did not take them up on the offer, as we paid extra for an ocean view and our guests were two doors down. It would have further inconvenienced us to move. The industry standard is to "walk" us to another hotel and pay for at least a nights lodgings. Sadly we didn't get to enjoy your resort much as we had to drive 49 minutes and pay for a day pass for our family of six at *************** as your resort was untenable for two days and two nights of our stay. I kindly request that you address this matter promptly to ensure that other guests do not encounter similar disturbances in the future. I suggest making the noise factor more transparent on the website and upon checkin. The website and manager used very soft language to describe the masonry work occurring right above our room and all over the hotel. It would be more appropriate and safe to close entire wings at once to finish construction.

Outrigger Kona Resort and Spa is NOT a BBB Accredited Business.

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