Business ProfileforHamai Appliances Inc

We purchased a Kitchen Aid refrigerator 4/24/21, model KRFC704FPS 24 CU FT, COUNTER DEPTH, PRINT SHIELD STAINLESS ST for $3,999.00 + tax. Within 3 weeks the fridge began breaking. I have DOZENS of emails I can send you corresponding with Hamai Appliance about these issues. The original salesperson and the service manager have done NOTHING to help us. They send out the usual repair guy, probably over 2 or 3 dozen times at this point consistently since it first broke. They have replaced sensors, motherboards, ice machines, you name it. The fridge is now Frankensteined with parts and the ice maker still does not work as of this second, and they just "fixed it" last week. After the repairman left, the fridge was blowing hot air and we had to put our food in the neighbor?s fridge overnight. This fridge has cost us thousands of dollars in produce- as it freezes food in the upper fridge part, and melts ice cream in the freezer part. Setting are set correctly- the fridge is a LEMON and has NEVER worked properly. Hamai tells us there is nothing they can do but keep sending a repairman out. They denied my request for a full refund. We called Kitchen Aid several times, and all they can do is have us pay $150 per service visit to fix issues also. They said they cannot speak with Hamai because Hamai is not a certified vendor on their list. What?! So here are are with a $4000 fridge that has never worked in 3 years, and NO ONE will help us make it right. We are the customer that came in to buy a new fridge, and all we have gotten is the run around and NO customer service whatsoever, and no options to make this right.