Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2023 ***** ***** has been in their shop for six weeks. My contact person **** refuses to return calls and Im having a hard time getting any resolution. I was told the car needs a new transmission. The secretaries tell me they have to wait for the part. How long does it take to get a transmission? If indeed it needs one. Im not getting any satisfaction or resolution. I cant speak to a mechanic.

  Business Response

  Date: 07/31/2025

  The vehicle has been determined to need a new transmission.  It is under warranty.  The dealership cannot move forward until the warranty repair of a new transmission has been authorized under the warranty by ******  The process has been complicated by a new zone manager for ***** covering Hawaii claims.  The customer has been advised that we are attempting to get the authorization to proceed with the transmission repair but we must wait for ***** to approve.  

  Customer Answer

  Date: 07/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ********

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** **** Motors charged me $250.00 for a diagnosis of my car and told me that they did a compression check on my motor and it was bad. Told me it would cost $12,000 to fix the motor or one of their mechanics is interested in buying the car for peanuts. I paid $200.00 to have it towed there because I bought the car from them and trusted they would be trustworthy. I told them no and had the car towed again to an independent mechanic and they did 3 separate compression checks on the motor and every one of them came back good. They replaced the water pump and the car runs fine now. I want to be reimbursed for the diagnostic and towing I had to pay just to be lied to by *** **** or I will file a civil complaint. I have all the service receipts and correspondence with *** **** with details on their lies.

  Business Response

  Date: 06/16/2025

  The Complainant has stated that:  " I have all the service receipts and correspondence with *** **** with details on their lies."  Can the Complainant forward these documents through BBB so that we can review?  So far, we have 1 repair order where Complainant asked us for a second opinion since she had a water pump installed at another shop and she wanted to make sure that the engine had not been damaged.  The engine that we inspected had indeed been damaged and a tear down to examine the extent of that damage was recommended but refused by the Complainant.  

  Customer Answer

  Date: 06/18/2025

   
  Complaint: 23415432
  
  I am rejecting this response because: 

  Their response was incorrect. I did not have a water pump installed at another location. I had it verified at another location that I had a hole in the water pump which is why I received an overheating notice, this job was too big for their shop I was told so I turned to *** **** for help since I purchased the car there in Oct 2016 brand new. When I called *** **** to schedule an appt to replace the water pump I was told they need to inspect the engine prior to repairing the water pump to make sure there wasn't internal damage since I received an overheat notice. I agreed, and paid over $200 to tow the car from my home to *** ****. I was told there would be a cost of $250 plus tax to inspect the engine, and if all good that cost would go towards the water pump repair bill. After the service **** inspected the car I was told "PERFORMED BLOCK TEST AND VERIFIED ENGINE HAS INTERNAL
  DAMAGED,, POSSIBLE CRACKED CYLINDER HEAD OR FAILED HEAD GASKET; WILL RECOMMEND 4 HRS TEAR DOWN FOR FURTHER DIAGNOSTICS; NO OIL AND COOLANT
  MIXTURE FOUND ON"ENGINE" with a Repair Estimate of $12,679.75 (attached). My car was not driven after overheating so I was very skeptical of this information, and also very upset and anxious. We managed to find an auto shop to take my car for a second opinion on the engine, I then paid an additional $183.11 to tow my car from *** **** to ************** to give me a second opinion. ************** then noted "VERIFIED CONCERN. TECH FOUND LEAK AT WATER PUMP. TECH PERFORM 3 SEPARATE BLOCK/HYDROCARBON TESTS WITH 2 DIFFERENT TOOLS, AND TEST PASS EVERY TIME. REPLACED WATER PUMP, AND VERIFIED REPAIRS VIA EXTENDED ROAD TEST" All invoices attached. My water pump was replaced and I have been driving my car without issue. I haven't even mentioned how this all extended my time with no vehicle causing me to spend hundreds more on rental cars in the meantime so I could take my children to school and go to work. 

  No one would call me back for 2 weeks when I tried to communicate my issue. My husband called yesterday 6/17/25 and was able to speak with a manager named ***** **** who agreed to a refund of the $259.16 for the incorrect engine diagnosis. He said my towing costs were of "my own recognizance".I also wish to be reimbursed for some of the towing costs. He asked my address so I am to assume a check is coming for the refund, but as of now I have not received. I can close my complaint if this could be taken care of.

   

  Customer Answer

  Date: 06/23/2025

  I am rejecting this response because: 
  Their response was incorrect. I did not have a water pump installed at another location. I had it verified at another location that I had a hole in the water pump which is why I received an overheating notice, this job was too big for their shop I was told so I turned to *** **** for help since I purchased the car there in Oct 2016 brand new. When I called *** **** to schedule an appt to replace the water pump I was told they need to inspect the engine prior to repairing the water pump to make sure there wasn't internal damage since I received an overheat notice. I agreed, and paid over $200 to tow the car from my home to *** ****. I was told there would be a cost of $250 plus tax to inspect the engine, and if all good that cost would go towards the water pump repair bill. After the service **** inspected the car I was told "PERFORMED BLOCK TEST AND VERIFIED ENGINE HAS INTERNAL
  DAMAGED,, POSSIBLE CRACKED CYLINDER HEAD OR FAILED HEAD GASKET; WILL RECOMMEND 4 HRS TEAR DOWN FOR FURTHER DIAGNOSTICS; NO OIL AND COOLANT
  MIXTURE FOUND ON"ENGINE" with a Repair Estimate of $12,679.75 (attached). My car was not driven after overheating so I was very skeptical of this information, and also very upset and anxious. We managed to find an auto shop to take my car for a second opinion on the engine, I then paid an additional $183.11 to tow my car from *** **** to ************** to give me a second opinion. ************** then noted "VERIFIED CONCERN. TECH FOUND LEAK AT WATER PUMP. TECH PERFORM 3 SEPARATE BLOCK/HYDROCARBON TESTS WITH 2 DIFFERENT TOOLS, AND TEST PASS EVERY TIME. REPLACED WATER PUMP, AND VERIFIED REPAIRS VIA EXTENDED ROAD TEST" All invoices attached. My water pump was replaced and I have been driving my car without issue. I haven't even mentioned how this all extended my time with no vehicle causing me to spend hundreds more on rental cars in the meantime so I could take my children to school and go to work. 
  No one would call me back for 2 weeks when I tried to communicate my issue. My husband called yesterday 6/17/25 and was able to speak with a manager named ***** **** who agreed to a refund of the $259.16 for the incorrect engine diagnosis. He said my towing costs were of "my own recognizance".I also wish to be reimbursed for some of the towing costs. He asked my address so I am to assume a check is coming for the refund, but as of now I have not received. I can close my complaint if this could be taken care of.

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed my phone number is incorrect on my repair estimate. I reported this to **** the service repairman. He corrected it on his corrected it on his computer. I asked please check your computer to make sure it is ************ and not ***********?Upon speaking to the personnel there on the last five occasions over the phone, they attempted to correct my phone number and told me it hit. It had been updated and corrected to the real number. The were unable to correct it. Upon calling them over five different times in the last two months, they kept reciting to me and incorrect number and attempting to update it and then tell me that it has been updated. I dont know how anybody will be able to call me to tell me my parts are in and I could schedule an appointment. I also have some questions regarding being charged $225 for diagnosing my car and another $225.for diagnosing the sunshade. Shouldnt it be $225 charge one time while I was waiting there for my car from 930 till 230? How does it equate to being charged 225 twice? Its part of the same inspection youre checking my car. My 10 documents which are my invoice and my service repair report will not upload on the BBB site. It says try uploading later. Is there method?? Can I email them to you?

  Business Response

  Date: 03/31/2025

  The customer's phone number has been corrected in the system.

  Regarding the 2 separate diagnostic charges, the customer presented with 2 completely different complaints to different mechanical systems and therefore was charged for 2 separate diagnostic inspections to find the different problems complained of.  This is normal policy for labor to diagnose diverse complaints.  

  The first complaint the customer stated that the instrument control panel was not working, her light is very dim, and it takes a while for it to get brighter.  The diagnosis revealed a faulty alternator. 

  The second complaint the customer stated that she attempted to open her sunroof and when opening it the headliner tore and is hanging down. The second diagnosis performed found that the motor for the sun shade is faulty and also needs a new sunshade.

  
  

• Initial Complaint

  Date:02/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold my 2023 ****** 4Runner to Jim Falk Motors of Maui (********************************************************)**************, on January 10th, 2025. *** **** bought my car for $44,000.00. The payoff was $40,838.02 left on my bank loan. Therefore, I would receive $3,161.98.The salesman I worked with is named *****. When at the dealership, I explained to ***** that I was moving from ****, ****** to ****** on January 12th and that I was going to sell my car only if I received my money within a couple weeks of the sale date. ***** did tell me the I should receive the check 7-14 days from it being sold. It is now February 5th, 2025. I have still not received my check, and *** **** has failed to be clear in communication. I have called many times asking to speak to a financial manager at the dealership and they run me in circles saying they will try to reach out to *****. I called and texted ***** again, with no response. From that point I keep receiving mixed messages and conflicting messages. ***** has told me he has the check ready for me but is refusing to send it. My bank- ******************************** has done everything on my end to provide all the necessary items to *** ****. *** **** claims they haven't received them. My bank has proof documentation for all. Overall, I am confused and frustrated why is has taken so long to receive my money as I purposely planned to received this money as soon as possible, prior to moving states. I am now thousands of miles away in a different state and I cannot fly to **** to resolve this. The dealership is holding the money that we agreed on me receiving. I believe they are holding on my money to catch up on their expenses. This is not my fault. It has now been 26 days/1 month since I sold my car and I still haven't received my check. Please assist me in obtaining my money. I do wish for compensation from Jim Falk Motors of Maui for the negligence, lack of communication, and inconvenient this has caused me. I am wanting my check.

  Business Response

  Date: 02/06/2025

  The customer had the process explained to him previously.  While we have received the title from his bank following our payoff of the vehicle, the title is currently at ***.  We do not send checks out on a balance until the title is clear from *** and returned to us.  The *** may hold up title for many reasons including unpaid tickets or tax liens and therefore we must have clear title in hand before payment is made back to the customer.

  The title is expected back from *** today and absent any issues the balance will be mailed to the customer tomorrow.

  There was nothing unusual about the timing of the processing of this payoff, title release, and *** title transfer.  

  Customer Answer

  Date: 02/07/2025

   
  Complaint: 22905844
  
  I am rejecting this response because *** **** Motors actions werent done in a timely manner as promised. I am requesting my check to be overnighted as soon as possible for all the inconvenience this has caused for me. *** can only hold title if there is still an existing lien. *** **** Motors statements are inaccurate about dmv holding title because lien released was forwarded to them on January 24, 2025. I want my money that is clearly being held from me. This situation has caused so many problems and I want action taken. 

  Sincerely,
  
  ******* Ranches

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called on 11/12/2024 for my free oil change and was told that they couldnt do it for three weeks. When I went in they told me that my free oil change was expired for a week and wanted me to pay close to 200 dollars for an oil change.

  Business Response

  Date: 12/05/2024

  The Service Director contacted the complainant and told him that we would honor the expired oil change coupon and he accepted.

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May of this year my car went into the shop for diagnosis. They could not determine anything. The sensor machine told them nothing and they didnt check physically. I asked them if they checked crank shaft sensor, and I was told it was fine. I paid $336 for nothing to be done. Car was there 8 days. Fast forward July 17th. Car towed to dealership. Same problem except this time my car completely stalled in 2 lanes of highway traffic. I was manually pushed off the road by a man who pulled up behind me in a 16 ******* truck and helped me off the road. This time dealership diagnosed the crank shaft sensor failed! No duh !!!! Yesterday, I paid another $223 to be told what we knew back in May. I did not have them replace the part. I went to an outside mechanic who didnt rip me off. I paid $80 for the new part. *************** was going to charge me $140 for that part. In addition, when I was there to get my car, I saw the part on the table. They asked me again if I didnt wanna install that part and I told her no. When I got home and purchased the part from the store and saw the part that came out of my car, the part that the dealership showed me was a much bigger part, as if for a truck, not my tiny car. I think they were trying to make the part look like it was worth $140, but, when you see the tiny part that came out of the car, you know that it wasnt the same part. Why in May did they not look at the part and check it! I ran my car for two more months not knowing what the daily problem was. Up until this week. When I almost died. Trickery its all trickery! I believe they should have looked at the part and not solely relied on a diagnostic machine. And, I should not of paid a diagnostic 2 times.I have filed a complaint with Hyundai corporation as well against them. My life was on there hands, and they almost got me killed!

  Business Response

  Date: 08/12/2024

  This complaint was missed.  We will investigate and respond within the next couple of days.  Thank you.  

  Customer Answer

  Date: 08/12/2024

   
  Complaint: 22017332
  
  I am rejecting this response because:

  there Is still not a resolution. 

  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/13/2024

  Back on May 23rd,the customer brought the vehicle to our service for 3 different concerns, one of which was: "vehicle would not start after driving for 3 hours"with ******* Miles.
  
  The technician assigned to the vehicle started diagnosing the vehicle that included test driving the vehicle with the customer to duplicate the transmission concern. The technician ran the vehicle through the Hyundai GDS computer and did not find any issues with any sensors, including the Crank Sensor. The charges that she authorized and which she paid was for the labor of diagnosing the vehicle to determine any issues
  
  The customer then returned on 07/18/24 with the concern of: "vehicle stalled while driving on highway" with ******* Miles now one the odometer.  
  
  This time the Hyundai GDS computer retrieved an engine code of P0017 pertaining to the Crank Sensor.
  
  There is no way back on May 23rd that we could determine that the Crank Sensor was failing or will fail at some point in the future. The computer did not see any issues with the sensor and the vehicle continuously started while in our shop.

  It took about almost 2 months and over ***** before the computer triggered the malfunction code for the crank sensor.

  All charges for labor and diagnosis were approved and paid for by the customer.  In light of the above, it would be inappropriate to now refund payment for the authorized and completed work.  

  
  

  Customer Answer

  Date: 08/13/2024

   
  Complaint: 22017332
  
  I am rejecting this response because:

  All of my symptoms indicates the crank shaft sensor! I drove it after it was in the shop the first time, but it was giving me the same problems. Until finally I completely broke down on a highway. My life flashed in front of me. Thats when the car was towed to ******** motors. And, they diagnosed the crank shaft. 
  

  I believe they could have given me the option during that diagnostic, to change that part, based on my actual experiences that happened for 2 months. Just because the car didnt do it when the tech had it, means absolutely nothing and just gives them the opportunity to take more of your money with these bogus it didnt do it for us so what, did I imagine all these anxiety driven issues! That could have been solved in march. 
  

  I do have a case complaint with Hyundai corporation. I will update them also. 
  

  Sadly, everyone I speak to has issues with them. If it not be the mechanic side of bs, its them breaking stuff they werent even suppose to touch. 
  

  So, to recap, I will notify Hyundai Corporation on the update. 
  

  I actually expected nothing more than this response. Worst worst management and owner! Shame on JF !!! 

  
  *************************

• Initial Complaint

  Date:05/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March my trucks steering wheel started to wobble when I hit speeds of 60 to 70 mph I took my truck into nissan for a wheel alignment got a diagnostic service instead was told by the mechanic that he thinks I have a bent rim and that if I still have the stock tires that I should put them on and see how it runs.so I did and the trucks steering wheel still wobbled .so I went to Nissan usa after about 2 weeks of phone tag I was told that there was nothing they can do I have to take it up with the dealership.so I did after going back and forth with the young lady and going over the invoice I was told that I didn't get a wheel alignment but that I got a diagnostic report instead so I told them I came in here to get a wheelalignment not diagnostic report.so on that day in May I asked if I can get a wheel alignment they said yes and I did and my truck steering wheel still wobbles the same as before I took it in there . What I need to know is that if my local nissan mechanic can't fix my nissan then who do I take it too. To be fixed .I've spent about 700$ 425 of that was at the nissan place and the rest on 3 wheel balancing a new brake caliper and a tire rotation. So I got the wheel alignment and my truck still runs the same steering wheel still wobbles don't know what to do and I feel very unsafe driving it but I have to it's the only car I have now.can you help me resolve this problem thank you very much

  Business Response

  Date: 06/03/2024

   ****************** came in for an alignment on May 8th (** ******). When he checked in he expressed to the service writer that at his last appointment he had gotten his tires mounted,balanced, and an alignment at a different auto shop and his car was shaking while driving. He asked to get an alignment but because he came in with a "vehicle shaking" issue they did a diagnostic, which he signed and agreed to at check in. The diagnosis was that the shaking was being caused by aftermarket tires and rims. He was advised to change his tires back to the original rims and tires. Customer said that he put the original rims and tires back on the truck himself and test drove the truck, but shaking was still present so customer then put aftermarket rims and tires back on the vehicle. When the vehicle was brought in on May 8th, it was brought in with the aftermarket tires and rims on. We were unable to verify the issue still present with the recommendations from diagnostics. The customer then asked for "just an alignment. nothing else.". I made sure that the customer knew he would be paying for the alignment whether it fixed the issue or not and he agreed. The service writer also made a line on the ** explaining that, which the customer read and signed.  
  
  It was made as clear as possible with ****************** about the fact that if we did the alignment and did NOT fix the problem, he would still have to cover the cost due to the aftermarket tires and rims that he was using. 
  

  Customer Answer

  Date: 06/04/2024

   
  Complaint: 21699181
  
  I am rejecting this response because:
  It doesn't answer my question so I'm gonna ask it again if my local nissan mechanic can't fix my truck then who do I take it to  and what is nissan saying that my frontier can't have after market rims got to run the stock rims only   somebody should of mentioned that when I was buying the truck if that's the case....
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:03/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a service done in June 2023 at Nissan ******* to have my Nissan Leaf 2016 checked for Ev battery replacement under warranty. The service department diagnosed that my Nissan Leaf needs a new battery replacement and found to be under warranty. Agent said that they will order the battery. For So many times I have contacted Nissan for order updates and talked to people at the parts department and service department that it has been ordered. But until now, my battery never came in. Please help me with this matter. It is taking so long. Please help me expedite this matter. My car cant drive far. I need a new battery.

  Business Response

  Date: 04/25/2024

  Customer's battery was ordered in June of last year. Her EV battery has not come in yet due to EV battery shortage throughout the whole nation. Nissan is unable currently to advise when we're getting these batteries. We have customers who have been waiting since November of 2022 for their battery. Nissan is offering to pay for a rental car for all of these customers until their battery comes in.  Customer was offered a rental car about 3 weeks ago but declined because she said she could not afford to pay for gas. We did get an email from Nissan this week asking to put her in a rental.  She was recontacted and recently decided to pick up a rental at Nissan's expense. 

• Initial Complaint

  Date:01/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our car ****** Equinox) had to be towed to *************** Motors because our anti theft device failed. We called them 3 times in advance to let them know we were coming; no one answered (this was mid afternoon on a weekday). When we arrived, the service manager (****) complained loudly to us that he had many cars that needed work and was angry that we had towed it there. We towed it there because we BOUGHT the car there a year ago, and its the only ***** dealer on Maui!! After checking in, he told ** to come back the next day to schedule a meeting. When we got there, we were told that we did not have to come in; we could have scheduled the previous day!The service manager provided a written quote of $1795 plus tax; when we picked up the car the total bill was $1952; his response was that he "could not control the cost of parts", but he is the service manager! He referred us to the *** who has not responded to any of our calls, so we have disputed the increased fee with our credit card company.

• Initial Complaint

  Date:11/04/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Nissan Pathfinder **** from *************** in 2008. Early this year (2023) I had problems with the car. While driving, the car would not accelerate even though I was pressing the gas pedal, and there was a strong spinning noise. I took the car to *************** and was told that there was a problem with the car computer. They said that it would cost $6,791.36 to repair the car. I paid that amount on February 28, 2023 (Copy of bank payment is attached).It took them about three months to work on the car. Finally, I was told that the car was ready and I went to pick it up. They did not give me any detailed document/information of the work performed even though I asked for that information.A little more than a week later, the mechanical problem reappeared and I took the car back to ***************. This time, they said that there was a problem with a hose and the thermostat. I was asked to pay $ ********. As it happened the first time, I was asked to pay in advance since they said they needed to buy the necessary parts. This happened on June 8, 2023 (Copy of bank payment is attached).After about a month, I was told that the car was ready. I went to pick up the car. *************************, the person with whom I was dealing all the time, told me that the problem was fixed but, if there was any issue, I should return so that they would take care of it. Two days later, the problem reappeared once again. I went back to *************** and, this time, **** told me that the problem was the transmission. He estimated that it would be about $ *****. When I complained after having paid almost $10,000 for nothing, **** said that they were sorry and admitted that they had made erroneous diagnostics the previous times. He said that this time they were sure it was a transmission problem. He even offered to use a second-hand transmission to reduce the cost.I did not accept this, of course. Since the car is not fixed and is unsafe to drive, I cannot take it from ***************. The car is still there

  Business Response

  Date: 11/15/2023

  Currently researching the issue to fully respond.  However, I will be out of the office from Nov. 16 - Nov. 28.  I will respond upon return.

  Thank you,

  *******************

  General Counsel - *************** Auto Group