Business ProfileforBlue Hawaiian Helicopters

On August 7, 2022 I called and made a reservation for the Kauai Eco Adventure Helicopter Tour for a friend, my spouse and myself for October 27th. When I made the reservation information was secured including asking for the weight of each of us. Nothing was mentioned at this time that if any of us weighed more than 250 lbs there would be an extra charge. I guessed at all of our weights. I received an email confirmation and no where on this confirmation did it say anything about there being an extra charge for passengers over 250 lbs.Closer to our departure from Georgia to our trip to ****** I called and left a message confirming our reservation. Someone called back leaving me a message, confirming our reservation. On 11/8/2022 I received an email confirmation that had a bold printed message stressing the importance of providing accurate body weights. Still no mention that if a passenger is over 250 lbs there is an additional charge. I called on 10/26/22 to provide more accurate weights and was told at that time there would be an additional cost due to my spouse possibly weighing more than 250 lbs. We could not cancel the reservation without being charged the cost of the flight due to it now being less than 24 hours. We arrived on 10/27/22 for our flight and weighed in. My spouse weighed in over 250 lbs and were charged the extra cost. I asked to speak to a supervisor and spoke to someone and refused to do anything to resolve the issue. This was my husband's birthday and his birthday gift was this flight. He was embarrassed versus enjoying this experience upsetting us all. I feel this business is hiding important information to customers and capitalizing on not providing full disclosure and using a potentially sensitive aspect of our humanity when doing so.