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          Non-Stop Travel has 1 locations, listed below.

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            Business ProfileforNon-Stop Travel

            Travel Agency
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 5 Customer Reviews

            Customer Complaints

            4 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/10/1986

            Years in Business: 38

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Non-Stop Travel, offers worldwide, discounted land tours and cruises, including cruises on Princess and Norwegian Cruise Lines.

            Products & Services

            online travel agency, cruises, tour operators promotoers

            Business Details

            BBB File Opened:
            10/8/1986
            Years in Business:
            38
            Business Started:
            7/1/1985
            Business Incorporated:
            6/5/1997
            Accredited Since:
            10/10/1986
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • N S T Holdings Corporation
            Hours of Operation

            Primary

            M:
            8:30 AM - 5:00 PM
            T:
            8:30 AM - 5:00 PM
            W:
            8:30 AM - 5:00 PM
            Th:
            8:30 AM - 5:00 PM
            F:
            8:30 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Danny Ching, President
            • Mr. Gene Miyake, Vice President
            Contact Information

            Principal

            • Mr. Gene Miyake, Vice President

            Customer Contact

            • Mr. Danny Ching, President
            Additional Contact Information

            Fax Numbers

            • (808) 593-0982
              Primary Fax
            • (808) 441-2406
              Other Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Need help planning a trip? How to find a good travel agent

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/11/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            We booked a River Cruise on the Danube with Non-Stop Travel (***) and paid $500 deposit to ***, $500 for Avalon and $1921.11 for Travel *************** all to ***. The tour was for June **** and on 9/6/23 *** advised that they made a decision to cancel the tour due to low tour participants. The only options they provided was to book another Avalon tour through ***, travel on the tour independently (without an escort) or cancel and receive the *** deposit as a refund, the Avalon deposit is not refundable and the insurance could only be used for a future trip. It took me a long time to convince my husband to go on this trip and he only agreed because it would be an escorted trip. He no longer wants to go on any future trip with *** nor go on the cruise on our own. This cancellation was not our choice and the disclosures provided by *** stated that "should the minimum passenger requirement is not met a future cruise credit/refund will be provided". We interpreted this to mean we would have the option of a credit or refund. I've tried to work it out with the Manager Director of *** and after bringing these points out, his only response was "I'm very sorry we do not see eye to eye". He did not even try to defend the statement on the disclosure.
            Read More

            Customer Reviews

            5 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Gail T

            06/20/2023

            Please stay away from this unscrupulous company. They took advantage of my 85 year old mother and stole ***** from her! Refusing to refund her money after just paying them the day before to reserve 4 spots for the Oct tour to disneyland *****. She canceled the trip due to 2 other family member still having to apply for a first time passport. She was worried it wasn't going to come in before trip. But was told over the phone by **** that not only she wasn't returning her money, but also to pay up another ***** for cancelling. How mean can they be??? Taking advantage of an 85 year old! Terrible!!!

            Non-Stop Travel Response

            06/21/2023

            TAKATA FAMILY

            Grandma TAKATA placed a $2,000 deposit for (4) persons for a **************** package.
            Restrictions were explained to her and she understood.

            However, we have decided that we will proceed with the demand to cancel without any penalties and fees.

            Non-Stop Travel will absorb the bank fees of more than $100 and refund the initial deposit of $2,000 today.

            Highly disagree with your statement THIS IS TOTALLY CRIMINAL AND TAKING ADVANTAGE FRAUDULENTLY OF THE ELDERLY.

            Fact remains, that it is NOT too late to apply and receive a passport for a trip in October.  (more than 3 months?)

            We wish you the very best.

            *********************
            Owner
            **************


            Local BBB

            BBB Great West + Pacific

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