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Business Profile

Telecommunication Design

Hawaii Dialogix Telecom, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Weve had to keep calling Hawaiian Telcom just to get our account unsuspended. Each time, we are told it was suspended due to non-payment. However, according to the invoice sent to us by email, the due date is September 21so the suspension is premature.This isnt the first time this issue has happened. Ive already called multiple times regarding the same problem, especially about setting up autopayment. Despite our attempts to add a card on file for automatic billing, the issue persists.Its clear this is a system problem on your end, yet we, as your business customers, are the ones who suffer. Please note that our entire office operations are disrupted whenever our internet is suspended. Additionally, the agents we spoke with came across as dismissive, making us feel as though we were at fault for non-paymenteven though this is clearly a system issue on your end. Given the repeated inconvenience, the frustration caused by the loss of internet service, and the significant time weve had to spend waiting on hold and calling for support, we believe we should be credited for the disruption and hassle weve experienced.

Hawaii Dialogix Telecom, LLC is NOT a BBB Accredited Business.

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