Business ProfileforGo Hawaii Shuttle

September 15th and 19th, 21st 2022 ****** was the amount of the shuttle service.The company stated on their website private luxury service on time, from airport to hotel, and hotel to the airport, on time pick, they would track the arrival time of the flight, for pick, and call ahead on the pick up back to the airport.On 9.15.22 I called the company upon arrival for the pick up at the airport. I was told the driver would be at pick up Arrange 3, me and my family where on our way there, and I received a call, stating to be at pick up Arrange 5, so we headed there. We waited there for 20 minutes, so I called again, the driver stated he would be there in 5 minutes. We waited another 20 minutes, and the driver still had not arrived, we waited for 10 more minutes. Total time to wait on driver was 50 minutes. On 9.19.22 the driver called at 5:00am to confirm he would be picking us up at 5:30am to take us to the airport. We were at the front of our hotel at 5:20am, the driver did not arrive at 5:30am, I called the driver at 5:37am, he told me he was "making a left now". The driver did not arrive until 5:47am, we needed to be at the airport at 6:00am. He had guests in the van. He told us that the people in the van answered to my name when he arrived at the hotel, and they took the van to the airport, and during transit, they figured it was the wrong van (company) so they had to come back. The driver stated he needed to pick up other passengers at the ************* I informed the driver it was a private ride, but he stated he was told to pick up the other guests. I told him that was not right and we paid for private shuttle that did not included other guests.He stated I needed to contact the company to complain. I called the company on 9.21.22 and spoke with a Rep who told me she would talk to the driver and call me back. I did not receive a callback. I emailed the company and the Rep who answered the email was very nasty and unprofessional, and would resolve.