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Security System Monitors

Alert Alarm of Hawaii
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Alert Alarm of Hawaii's headquarters and its corporate-owned locations. To view all corporate locations, see

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Alert Alarm of Hawaii has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 2 Customer Reviews

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    Review Details

    • Dwayne L

      Date: 08/16/2024

      Morale is down as low as you can go with Alert Alarm. They are trying to automate with robots to call you when there is an issue. A robot has called me at 3 in the morning for couple of nights to tell me my garage door battery is low. A human called me two months earlier to say they are coming to repair it. No one came. After the rink call I called for service. Took several days to speak to a human who scheduled service in two days. The service technician came late. He did not knock on the door. He called my cell phone. Got no answer so he left. I am trying to cancel my service. Was put on hold forever. I will set off my alarm to have them call me which is the best way to speak to a human.

    • DAVID N

      Date: 01/13/2024

      I am paying Alert Alarm to monitor my home for burglary and fire. My smoke alarm goes off at my home, 3 times, at night, in the early morning (4:30 am) and late morning (approximately 10:45 am). No fires but asked for an appointment to check the fire system after the first event. The second(2nd) event, they said they would let the tech department know and call me back. No return calls that day and following. Today, the alarm goes off again. I told the monitoring system operator that this is the third (3d) event and can they expedite the appointment day ( 18th of January, between 1:00 to 4:00pm) The appointment seems too distant. The smoke alarms are installed in my home with no fire suppression system installed. What if we weren't at home and a fire was present? What if, since there is a fault with one of the smoke alarms, no alarm condition is sent to the monitoring station? What am I paying a maintenance contract for? How disappointing.

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