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Business Profile

Perfume

Hermes Paris

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Perfume.

Complaints

This profile includes complaints for Hermes Paris's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Hermes Paris has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Hermes Paris

      2201 Kalakaua Avenue, A104 Honolulu, HI 96815

    • Hermes Paris

      55 E 59th St 2nd Fl New York, NY 10022

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am reaching out to file a formal complaint against Hermes regarding a purchase I made that has not only been extremely disappointing, but also indicative of blatant disregard for customer satisfaction, fair business practices, and transparency in handling issues. My experience with Hermes has left me frustrated, and I feel that the Better Business Bureau should be aware of the highly concerning actions on Hermes part.On 09/26/24], I purchased a luxury handbag from Hermes with the expectation of receiving a top-tier product, both in terms of quality and customer service. However, what I actually received was far from what I had anticipated. Upon delivery, I discovered the handbag was significantly damaged. The damage was clearly present upon unboxing, and I took immediate photographs to document the issue as proof. This is unacceptable for any product, let alone one in this luxury price range that prides itself on craftsmanship.The issues escalated when I contacted Hermes customer service to request a full refund. Despite my documented evidence, Hermes has refused to take responsibility, instead choosing to dismiss my claim by asserting that the item was no longer in original condition. This rationale is entirely unfair and unfounded given that the damage was present upon receipt, not due to any action on my part. I expected Hermes to stand by the integrity of their craftsmanship or take accountability for mishandling during shipment, but instead, they refused to accept any responsibility.

      Business Response

      Date: 12/05/2024

      The client placed an order for a handbag on September 26th, 2024. The order was delivered to the client on September 30th, 2024. The client contacted us on October 14th stating the bag was not in its original condition. The client returned the bag to us, which we received on October 21st, 2024. The item was received with signs of wear and was sent in its original condition. We offered to clean the bag for the client, which the client refused. We returned the bag to the client on November 6th, as we are unable to offer a refund. We remain available at **************** should the client wish to send her bag in for cleaning. 

    Hermes Paris is NOT a BBB Accredited Business.

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