Business ProfileforThe Cole Academy Inc. Schools

This occurrence happened in February. So when we were emailed by the staff stating that there was availability in their ******* location in ****, we were ecstatic! We reside in ******** so she advised us that we can take the availability in **** at ******* and when a spot opens up in September for ********, we can just switch locations. We agreed. They required first months deposit. I specifically got an email stating that they currently have the space on hold and will be able to hold it until 2/14/22. I turned in all paper work to finalize payment and then got a call stating that the payment went through and they have my child confirmed for September in ******** I asked, what about the space for **** in *******? She said oh someone took that spot already. Really? Why would you email me stating you have the spot on hold for us and then tell us someone took the spot already? Its literally in the email word for word currently I have a hold on this space. I can hold it until Feb 14 (which, btw we still have in case they say its not true). We cancelled our other reservation from another daycare because we were under the impression that we would be able to get our child in ****. The other daycare was able to take us in July NOW, we had to wait until September. I emailed them with my disappointment, no response. Forward to April, we were able to find another babysitter who was able to take my child in sooner. I made a written statement requesting for a refund on the first months deposit they charged us for which was well over the 30 day starting date. I got confirmation from them stating that they received the letter and I should receive a check in 4-6 weeks. Its been 6 weeks and still NO CHECK. I called and emailed them several times and was told we would be getting a call back. Well, still no call back.