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Business Profile

Clinic

Kuakini Health System

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was injured my hand and had treatment from Kuakini medical center on Jan 28,2023 and I was charged for $538 but they charged to card amount of $583. I paid cash and asked them if that was only one payment to make sure that they will not charge me extra in the future. Ladies who was charging me and printed receipt said it is first and last charge, and paid in full amount of $538. But I found out that they charged me $583. It was right after treatment with injection and I was in severe pain so I couldn't pay attention to read numbers on my receipt.$45 difference is not big problem which I can ask them for adjustment. But the problem is that they sent me another bill which is asking me to pay extra $652. Second bill describing Pharmacy charge, supplies, and ER room , and Drugs, and ************ vaccine. Then what did they charge at first bill? I went to see them and different lady was not able to explain how they charging patient. And I disagreed to pay second bill since I was told that I paid in full and there will be no more charge in the future by cashier when I had treatment. Then other lady who I asked for about second bill, she said that she can give me 10% discount from $652 and if I don't pay second bill then she would report to collection company. It is not right to charge me twice for my treatment. I need BBB's help to find out what they did wrong in their system which first bill of $538 from Kuakini Medical Center, and second bill of $652.05 from Kuakini Health System. It looks like they have confusion or miss communication internally and I totally disagree how they charge me two times for my treatment. I was charged for $538 for treatment and they charge me $583 thus I want refund amount of $45, then adjust billing for $652.05 to $0.00. which is right thing to do in common sense.

Kuakini Health System is NOT a BBB Accredited Business.

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