Reviews
This profile includes reviews for American Savings Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 3 Customer Reviews
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Review fromCaryn L
Date: 10/27/2023
1 starThey work with ******** and they dont communicate and help themselves to your money when it comes to fees. I have documentation and proof of everything and would also like to be part of a class action. Honestly this company shouldnt even get one ??Review fromJeff W
Date: 02/20/2023
1 starMy 93yr old grandfather has dual citizenship with ****** & the ** - he recently visited after many decades away and was eager to set up online banking in person. Roadblocks have persisted in the past due to his hearing loss, time zones while calling internationally, and the phone number associated with the account no longer being accessible. At the ****** St ************************** kindly greeted us. She did her best to help us even though the branch's iPad was out of battery and the signup system was down ***********************, head bank teller, had advised for us to use instructions they could print for us and set up the online banking at home (why would we physically go to the bank if this couldve been done at home?!) indifferent!Fast fwd a couple days and same signup issue with phone verification. After e-mailing *******, he provided a number for us to call. Nobody answered on Saturday so I proceeded to the call center. Unfortunately, rep **** didnt understand our issue, so we moved to her supervisor, *********************, who said I couldnt translate for my grandpa or speak on behalf of him given security issues. She eventually agreed to speak to my grandpa directly, where she asked for his account number. He didnt have that and offered to provide his SSN. He was then asked for the branch where the account was originally opened - correct answer. ***** then asked my grandpa for his Hawaii driver's license number but this is not something he can provide. He lives in ****** and no longer drives. ***** wanted to end the convo. The call was placed at 2:22pm and lasted 29-mins (their scheduled closing time, 3pm). I proceeded to complain and express my frustration. She hung up on us. Poor service and extremely unprofessional - hanging up on customers We were finally assisted by *************************** and **** at the branch on *********** that Monday. The patience they gave us is a ***** contrast to the customer service given by other employees. Even with this, the bad experience lingers.
American Savings Bank
Date: 03/01/2023
Thank you for your review. I am so sorry to hear that your visit at our
branch and experience with our Call Center was less than satisfactory. I’ve
shared your feedback with the appropriate departments who will review and use
this as a training opportunity with their team. If your grandfather still
requires assistance, please feel free to email me so I can help him with
resolving this issue.Review fromJoshua B
Date: 08/17/2022
1 starI opened up a deluxe business account with them back in February 2022. According to the brochure, all wire transfers over 5k had a ***** fee. After running the business for the last 6 months I noticed all my wire fees were *****. I walked into the bank to make a complaint, grabbed a business brochure that they had there in the office to show a discrepancy. I was told that they changed their fees back in February but had not updated their brochures yet. I was basically lied to while opening the account, now paying double the fees that I was initially told I would pay. Their response was pretty much can't help you. Now I'm looking to move my business to another bank.American Savings Bank
Date: 08/20/2022
Hi ***** thank you for your feedback and for bringing this to our attention. We apologize for this experience and would like to understand this a bit more. If you'd like to discuss this further, please email me directly at *************************************
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