Customer ReviewsforHawaiian Airlines, Inc.

If I could give negative stars to Hawaiian airlines I would do so but I can't. Hawaiian airlines is the worst airlines I have dealt with as a traveler. After booking a few flights for family members from HNL to Vegas, the prices fluctuated so much from $600 to $720 to $820 to $900 all within a span for 30 minutes. It was ridiculous and all due to "demand". **************** was of no help and said they are unable to do anything about it. There wasn't an once of empathy or understanding, no recommendations or advice. We decided to wait it out and book two one way tickets which helped alleviate the cost. I think this would have been not as painful if their customer service wasn't such a pain.

I've been trying to get this problem which happened back in December 21st 2022 resolved, Knowing they the Airlines have a "statute of limitation" (2 years) regarding dispute resolution, I'm at the END of my leash... I'm looking for any *************************** Hawaiian Airlines online Complaint Form doesn't ********* 2) Spoke to a "CUSTOMER" care "AGENT" who after 4, 1 hour long calls informed me they were an OUT-SOURCED agency in the **********'s, Which explained the terrible Mis-communication issue's. CON 3) Agent said I should have been e-mailed a confirmation # that she said is the ONLY Way she could help me resolve the issue. CON 4) If they won't comply to my request... I'll seek legal ADVICE. PRO Following is a Chronicle Report of the Event.Passenger's: Myself, My ************** & Daughter-In-Law 08/10/2022. Purchased R/T Tickets from ******** to ***********, set to fly out 12/21/2022, to attend ******'s 21st Birthday on 12/24/2022.Arrived at the airport Approx 10:00am (Departure 13:15pm), we reached the counter Agent at 11:15/30. While processing, a 2nd (Mahu) Agent asked if we filled out the NZeT form? I asked what that form was and what was it needed for, Agent quickly explained without it we couldn't fly to *********** (wtf) I said we never heard of it!! So he showed us his phone and said Download the website and fill the form out & immediately asking us to move to the side so as to assist other Passengers, the website wasn't functioning properly it took us up to 12:15ish when the agent announced the doors will now be closed and will No longer be taking anymore tickets. We asked them for help to be told there was nothing they could do and walked away. Keeping my composure I said let's go home... There were families there that were split up because the NZeT website wasn't working Properly. The Next flight wasn't until 12/24/2022, ** is a day ahead of the ** so we would've missed the Birthday. The NZeT website wasn't posted Until 12/22/2022.

Terrible services from the Hawaiian Airlines Pualani Elite Agent. Called to change my return flight and was told I would need to pay the fare difference. No problem. The agent quoted me $70 per person which was fine. Total $140. She takes my payment information and again repeats there will be a $140 charge. Soon after she informs me that my total will be $370. When questioned about the big increase, she indicated that while she was processing my payment, the price went up to $174 per person. I again questioned and she indicated that there was nothing she could do. Unfortunately, I had to pay the huge increase due to that I had to return one day later than supposed to. Several days later I call Pualani Elite and spoke to the supervisor on duty and she also told me that there was nothing she could do. Even if it was a "Bait and Switch" she could not do anything. I wrote an email to Hawaiian Airlines and have not gotten a response. After being a Pualani Platinum member and loyal Hawaiian Airlines customers for many, many years it is sad that they don't care about their elite status members. I am planning to utilize other airlines if they don't address this issue.

Very, very terrible on time record. I had to go to Kauai from Oahu weekly for the past 2 months and there was a 3 week span where at least one leg of the round trip there was a 2 hour or more delay either going to Kauai and returning to Oahu. On the other weeks of travel, there were still delays like 30 minutes or so. My mother have plans to come to Oahu for a PET Scan cause they can't do it on Kauai. Appointment time at 10:30a. She was scheduled on an earlier flight. Of course, not surprisingly that flight is delayed. Very stressful for my 89 yo mother and 93 yo father to be waiting at the airport not knowing how much longer the flight delay will be. It's already delayed an hour. Wondering whether she'll make her appointment on time. Sad that Hawaiian Airlines is so unreliable that you have to schedule coming to Oahu a day in advance just to be safe you'll make your appointment on time. I'd rate them a zero, but there's no stars for that. I wish Aloha Airlines was still around.

I paid $100 ( one way ) to upgrade leg room. I received less legroom that the worst economy seat I've ever seen. I actually had to sit diagonally! Good thing the seat next to me was empty. When I ask the flight attendant for assistance and the possibility of moving he was out out and did not assist. To add insult to injury the row had no windows. Later another flight attendant got snarky with my wife for asking if there was anything vegetarian that she could eat. Terrible airline. Never again.

Worst experience ever. Even with first class, no help, no sky caps, no help from the attendant putting bags up. Refused ** boarding and said we're 2 minutes late so my friends wedding is ruined but I'm on the runway 37 minutes after "takeoff" with no takeoff time known. Total losers and 100% worse airline ever award. Mean employees, uncomfortable even the lie flat first class seats. This is my last ****** trip because of them

****** booked us a return flight on Hawaiian because of the ******* fiasco. Had confirmation # THROUGH HAWAIIAN as well as assigned seats. Yalked to Hawaiian on the phone to confirm and find out about checking bags. Get to the airport and Hawaiian says our reservation was canceled and refused to help or do anything but tell us to get lost! Ive flown Hawaiian 4 times in the last 10 years+- and everytime something went wrong! Lost luggage, cancelled reservations and flights. I don't know how they are still in business! Horrible customer service!

Just the worst airline to deal with. I had no idea that the second I cancelled a flight with them that they would permanently have my money. I have tried multiple times to use my credits and have been told that I cant for one reason of another. They basically make it impossible to get your moneys worth. I wish I had read the reviews here before I ever booked with them. Also, customer service doesnt help at allwill not escalate a problem. I would also leave less than one star if that was possible.

From their website to their customer service, the way HA does business is deplorable! Nothing on their website functions properly which almost ALWAYS results in a phone call and a 10 minute hold. No wonder since other people are trying to call to get their problem fixed as well. You can't modify or cancel any reservations until well after the ticket has been issued and even then, you're playing roulette with whether or not their website will work! I tried transferring my HA points to my husband, that's a no go too, you have to call, and even though their site clearly says transferring points to a primary credit card holder (their HA credit card) is free, they still charge! I just decided to keep my points. They offer good fare sales but beware, your already early flight of 7:45 AM will change to 6:00 AM WITHOUT WARNING even though they have your cell phone and email and enabled notifications, only to find out once you're at the airport you missed your flight! "Oh sorry, your plane left over an hour ago, but I can get you on a red-eye" how is this acceptable? Your nice afternoon flight leaving at 2:45 PM will change to 11 PM, only to find out once you get to the airport, "oh sorry, we bumped you to the late flight, here's some dinner vouchers" what???? Maybe that's their way of getting you to stay an extra night if you don't want an overnight flight. Whomever oversees airline operations needs to be retrained on airline management or have someone keep tighter control on it, too many bad stories associated with this airline. BTW...people with a lap infant shouldn't be served alcohol until they pass out and the baby hurts themselves by falling off the parent's lap! This happened!! Where's the common sense there, even if the parent is asking for the drink, instead of restricting people from transferring points and modifying their paid reservation, restrict alcohol consumption for parents with lap children.

If I could leave less than a one star review, I would. I arrived this morning at *** from Maui, by way of ********, (Flight 50.) My flight was delayed on the tarmac for 25 minutes at *** (Maui Airport,) causing my elderly aunt and I to have to run across the airport in ******** to catch our connecting red eye flight to **. When we arrived in **, at 6:55am, and went to baggage carousel, my checked bag was nowhere to be found. I approached the Hawaiian Airlines agent, once the entire baggage claim area had emptied of other passengers, and he looked up my bag tag number, and told me that my bag was still in ********, and that it would arrive tomorrow on their flight at the same time, and then be delivered to me within 2-3 days after that, which they blamed on their courier, ****, which they claim they are forced to use by ***********. I just received a call at 2:30pm, saying that my bag was at *** the whole time, but refused to acknowledge that the bag was lost, or accept any responsibility at all for the inconvenience that they created for me. The two agents I spoke to on the phone were gaslighting me, and highly condescending. They wouldn't even initiate a refund for the baggage fee that I was forced to check the bag, without me having to email a separate department. IMO, when this sort of thing happens, the first thing they should do is automatically refund that baggage fee. Highly recommend that you seek an alternative to this airline however possible.