Business ProfileforTony Honda Hilo

My son *********************** Purchased a Brand new Honda Civic Hatchback 2023 for the **** Honda in ****. Since then, we have taken the care in for repairs regarding water leaking into the vehicle 7 times. They have tried to resolve the issue by replacing the hatchback, doing smoke tests, water tests, resealing areas and still not resolved. It has now gotten to be a safety concern for my son when he drives as all windows in the vehicle fog up with condensation (inside) and the car has a really bad mildew smell. I have contacted **** Honda towards the end of February 2024 for this recent issue and the sales manager advised that they can not help me I need to fight it out with Corporate. I called the **************** and it has been a week now and have not gotten a response. The car is still under warranty and my son should not have to drive the car breathing in mildew or having his visibility impaired due to the condensation on all windows. His car has water damage inside (per the techs notes on the documents). This is not how we should be treated, before purchasing a vehicle, the sales person and Honda themselves are so nice, accommodating, willing to do whatever necessary to ensure your satisfaction. Once you purchase the car, they no longer can assist when you have problems or concerns. I hope the Owner of this company sees this and does the right thing. As far as how much we paid them, I just put a rough estimate, it probably is more.