Business ProfileforWild Ginger Inn

On April 2, 2023 I made a reservation for the Wild Ginger Hotel for May 5 and May 6. One week later, I called and cancelled the reservation. I specifically asked if there was a cancellation fee and the person I spoke to said no because I did not book it through a third party such as Expedia. Wild Ginger Hotel did not send me a cancellation email, so I do not have the cancellation documentation. Then on May 5, I received a text from Wild Ginger saying that my room was ready. I replied that I had cancelled the reservation. The next text stated that the person (behind the text) would speak to their manager. I never heard back from the manager. When I tried calling I kept getting voicemail. I left several messages asking for a call back and no one called me back. My credit card was charged. I tried to dispute the charge with the credit card company. Unfortunately due to me being out of the country, the timeframe for disputing the claim had expired. Again from May 6-August 24, I have tried calling multiple times and no response; I only get voicemail. I have not been able to talk to a live person since April when I cancelled the reservation. So I am seeking a refund because I did not physically stay at the hotel on May 5 and 6 and the reservation was cancelled back in April.