Business ProfileforAdvanced Protection Network, Incorporated

I cancelled my service with APN after 5 years. My contract was up in September, so even though they did not provide monitoring service during that time, I agreed to finish my 5 years. They took an extra 57. 54 from my account in October, even after I had cancelled according to their instruction.I never had any problem with this company before this problem. All of the years prior, every single time I called the company they immediately picked up, when I needed help, they came up, within 24 hours. They were stellar. I have not had any issues for a long time, until my system started to malfunction at the end of June. It started arming itself, and when I called to speak to APN I found out (when I asked for Doene - the tech I have dealt with for the last 5 years) that they (the local company) had sold it to a mainland company and Doene was no longer employed there. They told me that it would be several days before some one could come up. Meanwhile my alarm was arming itself (I have videos of this, because they told me that couldn't happen) I called my previous technician who was the one who always answered the phone and came to help me in the past. He stated that it had been sold and they had let him go. I also found out that they have no on island representatives any more. Only 1 sometimes two workers who are required to work the whole island. The mainland person who I had to call to figure out what to do with my system until some one came to fix it told me how to take it off the system. To open it and unplug so that I could open the doors to my home without alarm. I was without alarm system for days.I just noticed I had limited characters remaining.My complaint is when I cancelled my service as they could do nothing to help me, they sent me two invoices in September for service labor, trip charges and a machine replacement. I was told by the tech there was no charge either time he was here. The admin made me an offer but it was not appropriate.