Business ProfileforBelfor USA Group, Inc.

Bottom line - I have some serious concerns about Belfor Hawaii and ************* (the individual who managed our restoration). Job #********* started 2/14/2022 During the whole process, **** was incredibly opaque about the flooring piece of our re-build in particular and when I and my husband pressed him for better explanations on what HE was allowing us to spend for flooring (the estimate approved by our insurance allowed $11 per sqft for flooring materials (********) - that doesn't include demo or baseboards -- **** only allowed us $8,328.17 total for flooring, labor, baseboards, and demo -- I've attached to approved estimate here), we were met with conflicting figures, annoyance that we wanted more details, and even an explanation that the per sqft estimate quoted in the Belfor paperwork was "if we were going to do the work ourselves" (which doesn't make any sense). (I can provide copies of all of the email correspondence upon request)Unfortunately, **** flat out REFUSED to provide a copy of the Floor Store invoice (the sub-contractor who provided AND installed the new flooring - none of that work was completed by Belfor) and instead provided me a copy of a "purchase order" he typed up (attached). I was eventually able to get a copy of what the Floor store invoiced Belfor for (attached) - there is a SERIOUS discrepancy between what **** SAID he paid the Floor store and what they actually invoiced him for (nearly $1,400 difference). This is ON TOP of the discrepancy in what he "allowed" up to spend for our floor restoration.In the end, I wound up paying the Belfor bill despite the dispute because **** refused to release the final paperwork we needed for the last insurance payment until we paid the bill in full.As a result of *************'s dishonesty and fraud, the "overage" costs - that largely would have been covered by the insurance money - we wound up paying nearly $5000 out of pocket - at least $3500 which by my estimation should have been covered.