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Business Profile

Pool Maintenance

Pool Partners, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/17/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************!! I paid them over $450 to clean my pool. Service guy came and didnt clean the pool after 3 services and they talked to me very rude. Here is the report from pool partners. Please explain. They wanted additional money for services. below is the report that was send to me after the invoice was paid, yet the pool was green. I wouldn't want my kids swimming in the pool that is not safe. I tried to resolve the issue but they kept denying it so I send them pictures and they still wouldn't refund my money. I had to call other pool company, charged me half the price and cleaned the pool in 2 visits. I asked them about the situation with pool partners and he told me that even if you put chlorine, you should be able to see difference in pool so then i was certain POOL PARTNERS were trying to scam me out of money REPORT FROM POOL PARTNERS Primary Readings Free Chlorine 1 Total Chlorine 1 pH 7.2 Total Alkalinity 80 Cyanuric Acid 30 Calcium Hardness 130 Phosphates 0 Salinity 2600 ************************************************** Type Cartridge Filter Vacuum Pool Yes Brushed Pool Yes Emptied Pump Baskets Yes Emptied Skimmer Baskets Yes Emptied Cleaner Bag Yes Skim/Net Surface Yes ***************** Safe to Swim Now Water Level Good

    Business Response

    Date: 06/03/2025

    We settled with the customer and refunded him his requested monies.

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