Complaints

This profile includes complaints for Chrysler Dodge Jeep Ram of Woodstock's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Chrysler Dodge Jeep Ram of Woodstock

  8811 Highway 92 Woodstock, GA 30189

  
• 

  Chrysler Dodge Jeep Ram of Woodstock

  8811 Highway 92 Woodstock, GA 30189-6508

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I really liked the truck and I was ready to purchase it. Of course I bought the warranty and made sure it covered everything in the truck and the finance personnel also confirmed it so I signed on the dotted line! 2 days after the front left speaker goes out on my truck, I get it looked at by the dealership and they fix it. 2 weeks go by and my speaker goes out again. They covered the fees to get is fixed. 2 months after my speaker goes out again and this time it went out for good. Now Im outside of my dealership warranty however the issue I had was never fixed so they are still obligated to fix this issue. I took it to another ram dealership since I bought the warranty. They told me my speaker is not covered under warranty, so now Im confused because I paid for a warranty the covered everything! I called Woodstock and spoke with the finance department about my warranty issues. ****** said h*** email me my warranty and hung up on me while I had questions. I called back and spoke to ****** again, and he admitted to me on the phone that I was lied to about my warranty package and it ultimately did not cover everything. He later stated the person who lied to me about my warranty package was fired due to numerous people calling for the same issue. I told ****** well since Ive been lied to I still need my truck fixed or my money back. ****** did not like my response and HUNG UP ON ME AGAIN! I called back a third time to speak with the sales manager. I explained everything to the manager who confirmed the employee who lied to me was terminated for those reasons, however I can only split the cost of the speaker repair. At this point it wasnt about the speaker, is was the principle of how rude they were when I needed help but were all laughs and smiles when Im spending my hard earned money. I took my truck to another *** dealership who quoted me $700 to fix the speaker. The manager only agreed to pay half and expected me to flip the bill on the remainder cost.

  

  Business Response

  Date: 04/17/2025

  I completely understand how frustrating this situation must be for you, and I truly wish we could do more. Unfortunately, your warranty doesnt cover this type of issue. Most manufacturer warranties and extended plans dont include speaker components because so many factors can impact their performance. That said, we really want to help and have decided to cover half of the repair costs, which is more than whats usually offered in circumstances like these. Were doing our best to support you during this process. 

  Weve also gone the extra mile by covering two previous repairs to address this issue for you, and we truly want to make sure we get to the bottom of it. It might be worth having the truck looked at more thoroughly to see if theres an underlying problem thats contributing to these recurring issues. We're here to help however we can.

  Customer Answer

  Date: 04/17/2025

   
  Complaint: 23185116
  
  I am rejecting this response because: Even though you have helped look at the issue in regards to the speaker while it was under dealership warranty,  the issue was never fixed. You guys conducted troubleshoots to the issue twice when in reality the speaker was bad. When I got it looked at the 3rd time, the ram dealership told me its just a bad speaker. If this was the case why wasn't this issue discovered the 2 prior times. Stay true to your word that the dealership will cover EVERYTHING under dealership 30 day warranty. I refuse to split the cost of an issue you guys NEVER fixed. This is a huge disappointment especially as a first time truck buyer and Woodstock customer. Overall terrible business. Saying true to your word and covering the cost to fix this problem (estimate cost $700) could've resulted into more monetary gain and the customer coming back to buy another vehicle which the dealership would've benefited off of. This truck was purchased as a starter truck, which I had plans on coming back to you guys to get a higher trim (giving the dealership more money). Even filing a BBB complaint, you are STILL UNWILLING to understand this being an issue. Military Legal personnel have been notified to add you guys to the black list within the state of ******* to further protect military personnel from the unethical consumer behaviors you all display. Simply asking a customer to "split" the cost of a job that was due to their incompetence is a slap in the face to the customer. 

   

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dropped car off for service 12/23/2024. Received car back 1/23/25. I was told the some of the parts could not be found. Once found, I asked them to overnight parts as I needed my car back. I was told that the parts were already on the way and on a truck and they had tracking. The first day they were supposed to arrive, they did not and got pushed to days later. Once that day came, the parts were no where to be found. They had to find it elsewhere. I was told they were getting parts from a dealership in ** and they would be here within a few days. I asked to overnight the parts again. Parts were already on the way. Spoke with the service department supervisor (**** *****) and he saw tracking and that the parts were on the way and would be there Tuesday Jan 14th or the 15th at the latest. Called on the 15th, parts were not in and my fill in advisor relayed that the parts manager (*****) did not have parts or have tracking on parts. I asked to be transferred back to speak with him and I was told to leave a message. I decided to call the service manager- no answer- left a voicemail. Never received a call back. My mother had to call up there since I could not get a manager on the phone. They assured her that it will be handled and the part was at the distribution center in *******. She would receive a call in the morning, 1/23/25- no call. She had to go up there to get anyone to speak with her about an update. At this time, someone had "found" a part in ******, ** and was on the way to get it. Surprisingly, my car was finished within hours of that meeting. Once we picked up the car, none of the managers even came out to speak with us. I understand it takes time to get parts, I don't understand the lack of communication and telling us they had parts in route, when they in fact did not. I was left without a car for a month. I had to find rides back and forth to work. No loaner, discount or customer service was offered. I would like a refund on the labor charge- $914.85

  

  Business Response

  Date: 02/05/2025

  As you're aware, supply chains have been impacted in recent years, causing parts shortages and sometimes making it difficult to obtain certain items. My team worked diligently to locate and secure the necessary parts to repair the vehicle. While we had tracking numbers for multiple items, some became unavailable. To accommodate Ms. ****** we went the extra mile by sending a team member on a 4-hour round trip to ****** to personally pick up the needed partsat no additional cost to the customer. Her vehicle was repaired and promptly returned to her. I completely understand the frustration, but given the challenges with part availability, we took every possible step to resolve the situation quickly and efficiently.

• Initial Complaint

  Date:02/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sunday (02/02/25), I traveled to CDJR of Woodstock to see if the vehicle I had seen online was still available on the lot. I found the 2024 Jeep Gladiator Willys that I really like and fit my needs AND budget according to the information they have QR coded to their website where I had found it **************** (02/03/25), I drove over a hour again one way today in hopes of purchasing the Gladiator. Upon meeting with the staff, test driving the new vehicle, them appraising my current vehicle; the experience seemed to be going well. When we made it to the desk to discuss numbers, I was absolutely blown away when they informed me they would NOT be selling the Gladiator for the $43,538, instead they wanted MSRP as well as an additional $9,000 that they have valued the work that they had had the vehicle sent off for.The issue is that this is COMPLETELY FALSE ADVERTISEMENT!! I would have never drove the 2.5 hour round trip (TWICE) had I know that they wanted $62,475 for the Gladiator. That is $19k above the advertised YOUR PRICE that they have attached to the photos of the vehicle with the aftermarket accessory packages that the dealership had placed onto the vehicle. The $62k price is listed no where on the vehicle, this information was never provided anywhere until after I was waiting on the information of what kind of monthly payment I would have been looking at if I were to purchase the Gladiator.Of course, after receiving the inflated $62k price, I explained to them exactly why I would not be purchasing from them because this is dishonest business/sales!! I just reviewed their website (as of 8:38pm on 02/03/2025 ********************************************************************************************************************) and even though this was brought to their attention, they are still advertising this vehicle at $43,538 as the YOUR PRICE.

  

  Business Response

  Date: 02/05/2025

  Ms. ********* was offered the Gladiator at a price lower than the one listed online ($41,954). She specifically requested this Gladiator due to the aftermarket package added to the vehicle, which was clearly communicated to her. Additionally, she expressed interest in adding other items, such as a color-matched camper shell for the bed and a spray-in bed liner. These items, which increased the vehicle price, were also clearly presented and discussed with Ms. ********** though she did not mention them in her complaint. After reviewing the numbers, we were unable to reach an agreement on that specific vehicle, so we offered another option that better aligned with her budget goals. However, Ms. ********* insisted on the vehicle she had chosen, as it had all the extras, and she felt these should be included at no additional cost.

  Customer Answer

  Date: 02/05/2025

   
  Complaint: 22896902
  
  I am rejecting this response because:

  CDJR of Woodstock is claiming that they offered the vehicle to me at less than $42k. I never once was given a piece of paper nor shown where the vehicle was offered to me at that price. I have attached a photo of the only pricing I was shown and/or given for the vehicle. The camper shell I requested a price on was not to be color matched. I only wanted it black with windows on the side, and I did request a price for the spray in liner. The first monthly payment I received was for a 72 month option (making the monthly payment $1200+/-) and when they came back with a lower payment option as they have stated, it was only by raising the amount of month of the payments to 84 months (making the monthly payment $1000/month) which I clearly stated prior that I did not wish to go over the 72 month period. 
  

  Is the dealership willing to provide photo proof that they offered and/or are still willing to sale the vehicle to me for the $41k they claim they offered me?

  
  Sincerely,
  
  ******** *********

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 14, 2024 I finance a vehicle from CDJR of Woodstock In Woodstock, **. A 2017 *** with ***** used miles. On January 3, 2025 Exactly 50 days later my check engine light come on. I call CDJR of Woodstock spoke with ***. *** gave me my warranty number and contract number and told me to take my *** to the nearest *** dealer near me so I did. Saturday, January 4. I was at the dealer in ************** & 8 am got my vehicle appraised and he said it was the initial coils and spark plugs And much more. I called ******* back at the at the Woodstock dealer notify him. The warranty only covers failing parts. Theyre asking me to pay for the remaining parts. I have not had this car no more than 90 days. The car still falls under the 3000 mileage warranty, check engine light is still on. I need you guys help at this point. I have paid my car note up and insurance on this vehicle ************** tells me thats the only thing they can do are the failing parts. Still leave me with a partially tore up vehicle with only one new spark plug, and the other remaining burnt out. And with only one new ignition coil and the remaining burnt out, theyre putting me and my family at a wrist with driving this vehicle they have sold me. I dropped the car off with ***** mile

  

  Business Response

  Date: 01/16/2025

  We called the *** dealer she spoke of; we discussed that the coils were not covered under the warranty because they were not faulty or needing fixed, but informed *** to fix them anyway, we then spoke to Mrs. ******* and the complaint has been resolved 

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against CDJR of Woodstock for Lack of Response to Vehicle Buyback Request To Whom It May Concern,I am filing this complaint against CDJR of Woodstock, located at ********************************************************, regarding unresolved issues with my vehicle and the dealership's lack of communication about my formal buyback request.Background:I purchased a 2022 Jeep Wrangler Rubicon from CDJR of Woodstock on September 5, 2022. Unfortunately, the vehicle has had recurring issues since purchase, requiring multiple visits to the service department. These ongoing problems have affected the vehicle's reliability and safety.The vehicle is currently in the dealerships service department for repairs. The recurring issues and time out of service have caused significant inconvenience.Attempts to Resolve:1.Nov. 3: I emailed the dealership detailing my concerns and requesting a buyback, including information on the recurring issues and repair history.2.Nov. 8: I sent a follow-up email after receiving no acknowledgment or response.3.Nov. 13: I emailed the general manager directly, but I still have not received any response.Current Situation:As of today, Nov. 15, 2024, my vehicle remains at the dealership, and I have not received updates or acknowledgment of my buyback request.Impact:Significant inconvenience due to unreliable transportation.Increased stress and frustration due to lack of communication.Concerns about the vehicles safety and reliability.Resolution Requested:1.A formal acknowledgment of my buyback request.2.A prompt resolution in the form of a buyback of the vehicle.If the dealership cannot resolve the matter, I request the manufacturers involvement to facilitate a resolution.Supporting Documentation:I can provide copies of my email correspondence, repair history, and other relevant documents as needed.Thank you for your attention to this matter. I look forward to your response.Sincerely,****** ****** ************ ******************

  

  Business Response

  Date: 12/12/2024

  Mr. ****** has brought his Wrangler in for service several times due to ongoing issues with the vehicle. As a result, a STAR case was opened with ********** (the manufacturer). Once this case was initiated, we were required to follow **********' recommended procedures to complete the service. Our service team worked diligently to address the problems, but ********** took time to ensure the correct procedures were followed. It took some time for both ********** and our service team to properly diagnose the issue and find a resolution.
  During this period, Mr. ****** submitted a buyback request to Stellantis, which was reviewed and subsequently denied. In response, I gathered all necessary information and reached out to my Stellantis contacts to expedite a resolution for the customer, but received minimal response. I then escalated the issue by contacting the ********** representative and meeting with their regional manager, but the buyback claim was still denied.
  Despite this, I am continuing to work diligently by calling, emailing, and pushing for a resolution through **********, exploring options for buyback, trade-in incentives, or any assistance the manufacturer can provide. Please note, the issue with the buyback claim lies with **********, not the dealership. We, as a dealership, have fully complied with **********' recommendations and completed all requirements outlined in the STAR case.

  Customer Answer

  Date: 12/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:10/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a ***** vehicle. I dont remember exact date. I have been contacting Woodstock CDJR for about a year to get the second key I negotiated in my contract. They were supposed to drive to my location to make the key. After signing, I was told I lived too far away. I asked if they would meet me at my sons home who lives a bit closer to their dealership. They said yes. First attempt I was told the guy who makes the key was not available. Now I am finally able to get the key and I was told I would have to travel to the dealership to get the key. Stanleys exact words were, He will not come to you. If you want the second key, you will have to come to the dealership. Its been 9 months. When I told ******* he wasnt listening, He said he was and if I wanted the key, I had to go to the dealership.They have not tried to resolve this. They have never reached out to me. I have had to reach out to them to get the key that was promised to me in the contract.

  

  Business Response

  Date: 10/25/2024

  We have resolved the issue with Mrs ***** and there is no further complaint at this time 

• Initial Complaint

  Date:08/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Less than three days after picking up my 2014 Jeep Cherokee from this dealership, my vehicle suddenly died and has no power.

  

  Business Response

  Date: 08/31/2024

  I have conferred with ****************, and I am pleased to report that the issue has been resolved and everything is now in order.

  Thanks 

  ***********************;

  Customer Answer

  Date: 08/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 9th, 2024, my 2022 Ram 3500 Big Horn started consuming antifreeze and running hot. I took it to Woodstock Chrysler Jeep on May 10. DeQuincy contacted me via text on May 20th, Do we have permission to fix *** valve and head gasket for $5000 out the door? I replied, Yes On May 22, DeQuincy advised the vehicle work was complete. I arrived at the dealership and advised repairs were done however, ** clutch was missing, and they did not know what happened to it. (air conditioner was in use in route on May 10). I, reluctantly, took the truck without arguing about the ** because it had been two weeks without my truck (used commercially). The next day (May 23rd), the I/C coolant indicator came on again. I texted DeQuincy immediately but received no response. I took the truck back on the morning of May 24. They did not look at it until May 27 due to the holiday. I was informed by DeQuincy on May 30th that the issue had been corrected and I picked up the truck. That evening, the I/C coolant indicator light came on again. The next morning, June 1, 2024, my wife went to the dealership and spoke with *******************, Service Manager. She advised him of the number of times we had been back and forth and about the missing ** clutch. **** apologized and advised to bring my truck the next morning when they open, and my truck would be the first in line to be seen. As promised, the truck was seen the next day. My wife was contacted by **** and advised the truck now needed a new *** valve (we paid for that initially) and he did not know what happened with the ** clutch, but he would replace it and the *** valve for free, but he had to order the ** clutch. June 3rd, I received my truck back. Within 2 weeks, June 17th, the I/C coolant indicator and check engine light come on again. I took the truck back. This time the transmission and they can't service it. I had the transmission serviced elsewhere., As of June 25th, the I/C coolant indicator light is on again!

  

  Business Response

  Date: 07/03/2024

  ********** came in the first time on 05/28/2024 with a check engine light on his 2022 3500 with ******* miles. We performed a diagnostic and found that the head gasket needed to be replaced. We also recommended that he replace the *********, *** Cooler, and service his transmission but customer only wanted to do the Head Gasket and *** Valve and declined all other services because he stated that he only wanted to spend $5,000 dollars. Service was performed and he left.

  08/29/2024 ********** returned with a check engine light on and was a DPF(Diesel Particulate Filter) failure-this was repaired under manufacture warranty. 

  On 6/14/2024 ********** returned back to our service department with a check engine light on and we performed a diagnostic at no charge. This time the check engine light was on due to *** cooler that was recommended on the first visit to us. We always recommend *** Valve and *** cooler when replacing a head gasket because they all work together. 

  Out of good will we replaced the *** cooler and put a new A/C compressor on at no charge to **********. We spent $1,472 in parts alone.

  On 06/20/2024-********** brings his truck back in for a check engine light and the diagnostic with transmission codes. This was not related to any repairs that we had made in the past but on his first visit on 05/28/2024 we did recommend a transmission service which he declined for service. At this time, we told ********** that we did not have a certified transmission technician employed at store at the time. We did not charge ********** for the diagnostic, and he left. 

  Please see all the RO's 

   

  Thanks,

   

  ***********************;

   

   

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a ******************* August 2022 for a 72 month loan. With extended warranty, the dealers used car warranty, and GAP insurance. Two days after purchase, the check engine light came on. We took the vehicle back and the service manager came out and cleared the codes without inspecting the vehicle. Less than a week later the issue occurred again. We brought it back and they told us wed have to take it to a dealer. We later took it to a dealer who informed us the vehicle is a RAV and several repairs were made in attempt to solve the issue.The issue: Code P0236 During random moments of operation, the vehicle will drop immediately in throttle lowering speed to 20-30mph then begin jerking at random. Pressing on the accelerator will slowly increase speed, but not above 70mph after a full 10 minutes of pressing. There is not telling sign of it starting to occur. It is instantaneous and has at one instance left me and my pregnant wife stranded during our honeymoon. However, the problem also randomly goes away either moments after the fault occursor hours later. Weve had it go on for 3 straight days without clearing up. We brought this to the attention of the dealership. Theyve deny any fault for the issue due to it not being on the car fax. They attempted to sale us another vehicle, but we declined. We want no more involvement with them. Recently, we found there is actually branding on the vehicles driver side door jamb above her tire pressure index explicitly explaining the vehicle is a RAV and should not be sold with any warranty of any kind. Weve since sent the information to the dealer and theyve denied want to solve the problem.

  

  Business Response

  Date: 06/10/2024

  On August 15, 2022, the customers purchased a used 2017 **** Escape from Gettel Chrysler Dodge Jeep Ram of Woodstock. At the time of purchase, the vehicle was over six years old and had ****** miles. *** vehicle included a used vehicle 90 day, ***** mile Limited Warranty that expired on the earlier of the vehicle reaching ****** miles or November 13, 2022. According to the records of Gettel Chrysler Dodge Jeep Ram of Woodstock, no repair attempts under the warranty occurred during the 90 day, ***** Limited Warranty period.*** records provided by the customers indicate only services performed on the vehicle after expiration of the 90 day/***** mile Limited Warranty of Gettel Chrysler Dodge Jeep Ram of Woodstock. 
  
  On the date the used vehicle was purchased, the customers also purchased a Service Contract of ***************** Services subject to the terms and conditions of said service contract. Per our contact with ***************** Services, no claim has been made on this service contract.  Per Fidelity, on January 17, 2023 the customer called Fidelitys customer service and Fidelity advised them to have the repair facility call and initiate the mechanical claim. *** customer asked if a rental car would be covered, and Fidelity stated yes as long as it was preauthorized. 
  
  As to the vehicle being a reacquired vehicle (RAV), there is no prohibition on selling a used RAV vehicle, although the CARFAX indicates no such designation.  Contrary to customers representation, the vehicle is permitted to be sold with a warranty, as indicated on the disclosure in the drivers door jamb. Further, the disclosure as an RAV vehicle, per claimant, was on the vehicle at the time of purchase. Fidelity has also advised that the vehicle being RAV does not void the service contract.
  
  Gettel Chrysler Dodge Jeep Ram of Woodstock does not believe it should have to satisfy or cancel the loan requested by the customers and repurchase their vehicle due to the above. Additionally, the loan currently in effect on the vehicle is more than the purchase price of the vehicle less than two years ago and the vehicle now has nearly ****** more miles on it since the time of purchase

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dealership leased me a defective car brand new Jeep grand Cherokee. We brought the car in to be fixed was a defective window. I was told it would take a day. Theyve had the car for a week. I was also told I would receive a loaner or rental while it was being fixed. Did not happen. I have to call numerous times and they do not answer. They were rude and we still do not have the car that I am currently paying a leased amount for. Their customer service is awful and apparently quality of their cars are awful! Buyer beware!

  

  Business Response

  Date: 12/21/2023

  Customers car was repaired under warranty and customer was put into a rental car for the time the car was here. The extended time it took for the repair to be performed was due to the glass being on back order which was chipped due to a bad window regulator.