We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

Top Shelf Property Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been, and plan to continue being, very conscientious and timely with our *** ****. The stumbling block is the mystery charges that apparently came on our account from the former property management company, Silver Leaf. We have reached out to them without response. Top Shelf has advised us to pay our dues of $485 which we have done, promising to address the issue with Silver Leaf separately. Now Top Shelf is assessing monthly late fees.

    Business Response

    Date: 06/05/2025

    Hi ****

    We want to apologize for the confusion with your account ledger. First, we would like to address the late fees assessed on 4/30 and 5/30 of this year. That was a system settings error. We are unsure why some homeowners were assessed an ongoing late fee, and an incorrect late fee at that. We have deleted these fees from your account.

    Separately, we had to work with Silverleaf to obtain ledgers with more history. Top Shelf only received 2024 financial data during the transition, so we were unable to answer to the charges prior to 1/1/24. We were able to retrieve your ledger dating back to 2020 (see attached). Based on this ledger, it looks like you were late in paying your 2021 assessment, so you were assessed a $25 late fee; however, it looks like 2022, 2023 and 2024 were all paid on time, but they still assessed a late fee, maybe by mistake. With that said, we will remove the late fees that shouldnt have been charged, and we will waive the $25 late fee from 2021 as a courtesy for the inconvenience.

    There is still, however, a late fee on your account for this year as we did not receive payment until 4/10. That leaves a balance on your account of $48.50. You can make a payment either by mailing a check to our office or logging into your online portal and paying by direct deposit or credit card.

    Please let us know if you have any questions or ************ can reach us any time by calling our office ************ or emailing us at ******************************************

    Thank you and have a great day!
    Jessica 

Top Shelf Property Management is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.