Complaints

This profile includes complaints for Akins Dodge Chrysler Jeep RAM's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Akins Dodge Chrysler Jeep RAM

  220 W May St Winder, GA 30680-8300

• 

  Akins Dodge Chrysler Jeep RAM

  PO Box 280 Winder, GA 30680-0280

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Services were not rendered based on standards for the Akins multi point inspection for regularly maintained vehicles as mine. Damages occurred based on managers remarks that if general multi point inspections would have been completed then current repairs would have been substantially lower. Manager also stated that he would discount items but invoice shows no such discount. Manager could not even tell me price prior to discount. I was also informed from one of the front receptionists that wind shield wipers are part of the base multi point inspection so I spoke to the manager about mine and he replied well, the technicians are suppose to check those too. I then reminded him that the current wind shield wipers needed to be replaced. He did not respond. Mine havent been changed or even recommended to be changed per Akins. I personally changed these the last time they were changed. I would ask that the blower motor (motor-craft not mopar) and cabin filter charges be completely reimbursed as I had to replace the blower motor two years ago and if cabin filter would have been checked as their multi point inspection suggests then the blower motor would have not had to be replaced.

  Business Response

  Date: 12/05/2024

  ***** ****** our Service Manager has contact Mr. ******** At his previous service appointment, we did not put in the cabin air filter which led to the blown motor. We replaced the cabin air filter for Mr. ******* as well as fixed the blown motor. We have refunded Mr. ******* the full amount and mailed him the checks. (See both attachments for checks mailed.)

  ***** ****** has called Mr. ******* and apologized for the experience he had at Akins Ford. Mr. ******* was very happy we reached out to him. 

  Customer Answer

  Date: 12/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:02/15/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a **************************************************** the first quarter of 2023. **** initially assigned a manufacture date of 2/13/23, then changed to 2/20/23 and most recently changed to 4/24/23.I cannot wait that long for the new truck. I asked for a refund and was told it was non-refundable. No where on this contract does it state non-refundable, also this is a buyers order for purchase and I cannot purchase something the dealer does not have. I have also spoken with **** and other dealers and charging to order a vehicle is not required by ****. I have been told by other dealers this is a ploy to force you to buy at their dealership. Unfortunately, this dealership did not have the product I needed in inventory.

• Initial Complaint

  Date:02/14/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brand new truck bought here had back-up camera go out. Told on backorder and would call when it came in. Never did. Got into accident backing up. Called dealer they said camera had been, "you mean know one called you." Got with service manager, he could care less. Made appointment to put new camera in. Did so in advance. Told would take an hour or so. Dropped off first thing in the morning 2/13. No one called. Followed up around 4PM and was told our service advisor was gone for the day. Asked how am I supposed to get my kids to baseball practice. Could care less, said would get with service manager. Never heard back. Called again today to inquire on being done. Had to leave message. No response. Left message for service manager, no call back. It's 4:25PM on 2/14. Supposed to be taking wife out for Valentine's **** no truck. No one at this dealership cares. No customer **********************. This is brand new 2022 **** F-150 Tremor we paid over $80K for.

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A brand new 2022 **** Transit was sold to my client with pre-existing damage to the driver's door. Because the purchaser was out of state, the Seller Akins Ford and their sales agent ***************************** failed to disclose the following damage until the vehicle had already been delivered out of state:1) paint chips totaling over 25 on the driver's door 2) touch up paint applied to some of these areas in a manner that was poorly done and obvious 3) polish or rub marks in an effort to hide these marks.The Seller's General Manager refuses to discuss any resolution. Seller Akins Ford knew of this damage and failed to disclose same. The transport company pictures show such damage while on the lot of Seller Akins Ford.

  Business Response

  Date: 01/27/2023

  The following is the response to the cutomers attorney that contacted us:

   

  Good morning, I wanted to again thank you for taking the time last Friday for us to discuss and talk about the unfortunate issue that your client is having regarding the transit van; also allowing me to explain our processes here at the dealership.  We don't have these situations occur before delivery.
  Since our phone call last Friday, I have again gone over all the paperwork the video recording that our salesperson took before the vehicle leaving and the photos that you have sent me.  I have also looked over the bill of lading that was provided to us by the owner of the Transit after he received it from the transport company that he hired to pick up and deliver the vehicle. The photos that you sent me back in your e-mail from Friday are extremely helpful, and as you state in your email one of these were taken at Akins. The first photo that you sent (****) shows the vehicle in question on our lot before delivery.The other two photos, (**** and ****) are not on our property. The reason I know this is image number **** clearly shows a glare in the paint of a power pole in the background on a cloudy day neither of these things existed on our property the day of delivery.  Also, your client set up transportation on his own to have his vehicle picked up and delivered we were not involved in that process, we have a clear bill of lading stating that this vehicle had no damage on it when it left here, nor did it have damage on it when your client signed off and received it.
  
  After careful consideration and thought I have concluded that we have no obligation in this matter.
  
  
  Sincerely,
  
  *********************************

  Customer Answer

  Date: 01/27/2023

   
  Complaint: 18824959
  
  I am rejecting this response because Seller has shown no evidence to refute that the damage occurred at Akins Ford or by one of Akins Ford's agents before the vehicle was loaded on the transporter.  

  The numerous pictures and video stills (all taken at the Akins Ford lot) show damage, discoloration and other marks where the driver's door had damage.

  Akins Ford wrongfully, intentionally and with intent to defraud sold a vehicle with damage that had been poorly covered up by Akins Ford. The damages were not known by Buyer before the sale.  The damages were not disclosed to Buyer by sales agent ***************  Sales Manager ********************* may have had knowledge as well and *********************************, Manager of the dealership, is burying his head in the sand hoping this will resolve otherwise.  

  Akins Ford should be investigated by the ******* ************************* for fraudulent sales practices.   I have forwarded this to the ** Dealership Association as well. 

  Consumers should be aware that Akins Ford has business practices that are leaving buyers holding the bag on damaged, hidden repaired vehicles.  

   

   

  Business Response

  Date: 02/15/2023

  We completely deny the alleged claims made.  When the vehicle left our location, we have photo and video proof that there was no damage.  The vehicle was transported by a hauling company that the customer hired.  The hauling company also has photos and documentation there was no damage when they delivered, and the customer signed the delivery form stating the same. Our attorney is in communication with the customers attorney and will no longer be providing informationto the BBB.

  Customer Answer

  Date: 02/15/2023

   
  Complaint: 18824959
  
  I am rejecting this response because the damage was shown in several pictures. Akins Ford is refusing to acknowledge and remedy the clear damage to the side door by laying blame on the transport company.  The transport company took pictures at the Akins Ford lot (before the vehicle was picked up) and when you zoom in, you can see the damage.  
  
  Akins Ford should not be allowed to bypass its obligations to sell a defect free and new vehicle.  

  There are other problems with the vehicle sold by Akins as new:

  1) The exhaust pipe was modified such that the exhaust pipe burned a hold in the mudflap.  This was not disclosed by Akins Ford.

  2) The Check Engine Light has been coming on.  Akins Ford, or their agent, cleared the code several times but did not disclose this to buyer.

  3) A trim piece has fallen inside the cabin and appears to have been affixed by Akins to cover it up. Again not disclosed by Akins to buyer.

  Akins Ford is selling NEW vehicles with problems, failing to disclose such problems, including with proof of pictures and is refusing to correct the issues. 

  The *********************** of Georgia is also requesting information on this claim.