Reviews

Review Details

• Review fromDavid M

  Date: 07/31/2025

  1 star
  I live in ****** *****, ** and have(canceling) Point Broadband as an internet provider. I have never seen worse service from an internet company in my very long life. It is rare to not have several outages daily. Going back to the other local provider. If you read this, my advise is to not use Point Broadband as an internet provider.

• Review fromEd H

  Date: 07/30/2025

  1 star
  It won't let me leave a no star rating . They'd get no stars from me if it would let me . Customer service sucks . Service goes out when it rains . They say you have to be home when someone comes out to check service even tho it's their equipment that's the problem . You tell them when you'll be home and they show up before that when you're not home . You pay all that money for bad service all the way around .

• Review fromTerry S

  Date: 07/09/2025

  1 star
  They are Horrible, on the 3rd of July after having many issues with my Wi-Fi, two techs showed up three- and one-half hours late and I got everything from it's my cameras fault to my alarm company's fault one of the two techs only stepped into my home long enough to see my router and Wi-Fi and he plugged in this silly Wi-Fi silver box that done nothing at all to help my issues. The other one played with his computer inside his cool truck, he informed me not to worry that he would keep at it until he figured it out and I had him promise to call me and let me know, I never heard anything from him. (PS) Both of my outside cameras are fake. Two stooges instead of three don't waste your money on this company.

• Review fromMelinda C

  Date: 06/12/2025

  1 star
  My mother is an elderly lady and lives alone, Point Broadband does not answer their phones nor do the offer legitimate help when they finally come to help. She has purchased 3 routers within a year because they said that was the problem but all have been fine. My brother, son and husband have actually been the ones to repair her service since the service people don’t know what to do or don’t care since she is older they just say whatever they want. We have tried for 2 weeks to get her help since her internet has been out for 2 weeks and she was told their phones are down and they can’t receive calls or make calls. How do they stay in business???? This is one of the worse companies I know of. I am reporting them for elder abuse and fraud, since they can take her money but not offer her the service she paid for. Use extreme caution with this company!!!

• Review fromDavid B

  Date: 05/13/2025

  1 star
  Horrid service. Down once a week or more. Evenings you can't even do anything, I can't connect to work and I work from home. Only had the service a month and have had to call support 3x and technician will be here for the 3rd time tomorrow. Cancelling and switching to ********.

• Review fromAmber W

  Date: 04/24/2025

  1 star
  Called Tuesday to report that the fiber cables outside were exposed above ground and damaged. They told me to call the following day to see if they have an update on when someone is supposed to come out. I called and they said it would be Thursday from 8-10am. It was getting near 10am today and I called back and they said it was from 8-10 today and basically the tech would arrive when they arrive. It's almost 8pm I called and the customer service person said that it is scheduled for tomorrow from 8-10 and every other word from her mouth was "I don't know haha" in a singsong voice repeatedly. She said "I don't know" more than 10 times and found it funny. Perhaps you guys need to go back and listen to your calls. Also , don't tell someone a time and date and then change it without telling them! I wouldn't be angry if I had been notified that they changed the date of dispatch , I would have been disappointed but at least I would have known. The customer service agent has me extremely irate because "I don't know" over and over again is NOT an answer.

• Review fromAndrew F

  Date: 01/23/2025

  1 star
  Multiple outages a month. No explanation of why and network isn’t getting better.

• Review fromBenjamin K

  Date: 01/14/2025

  1 star
  Lost service last night until mid morning today (a common occurrence with this company). I called customer service this morning and was told it should be up within the next four hours and that I should get a notification telling me service was restored. I did not receive the notification, but was happy at least the internet was functioning again mid morning. This afternoon I lost connection three times. When I called back I spoke to a man named Paul who was unhelpful and rude. He saw that I'd lost connection multiple times, but said everything was working on their end. He even threw in a "what do you want me to do"... Even though I stated multiple times I wanted someone to clarify why this was happening and if it would keep happening and if I could get a call back about the issues I was having. Then he told me "I'm off work in 15 minutes no one is going to be calling you back". He was so rude and I asked to speak to his supervisor. He hung up on me. Every time I deal with customer service over outages (usually huge ones in areas throughout the state) I get put on long holds, transferred to voicemails where I don't get an answer or callback or speak to someone who doesn't care or is rude.

• Review fromKenneth W

  Date: 10/05/2024

  1 star
  I'm so happy that today will be my last day with point-no-broadband. I have had issue after issue for a year and for the last 2 weeks have expected a call back from tier 2 but have I received that call? No. I have made the request several times. I have asked to speak to support management so I can figure out why tier 2 doesn't call and so I can actually have good internet, but no. Not a single call. My internet is spotty at best and worse than dial-up normally. My streaming services think I am using a VPN, which I'm not, so they block me from watching their services. Why, because my internet is so spotty, they can't see my ip address. Point doesn't care. Point doesn't call. I have had 15 different techs out to my house and everyone says the last guy was an ***** but he is the best and every time it is the same. So long and good riddance.

• Review fromDebbie S

  Date: 04/09/2024

  5 stars
  Excellent service and customer service. After our puppy chewed our internet wire a technician came right over and fixed the problem. They were fast, professional and restored our great service. Happy to have them as internet providers.

  Point Broadband, LLC

  Date: 04/10/2024

  Thank you ****** for your positive review! We appreciate you being our customer and hope your puppy is getting plenty of treats!