Business ProfileforFive Star Chevrolet Buick GMC Cadillac

I purchased my car from Five Star Chevrolet Buick GMC Cadillac in Warner Robins, GA. I bought my ****** brand new in 2017. I always took my car back to this location to have work done on it. In 2021 fluid started leaking from my car. I had to leave it at the dealership. The service manager told me that they had no idea how long they would keep my car to repair it. I had never heard of of a dealership not be able to estimate the time they would keep my car. However, when I got the car back after a week or so, it was still leaking and they had to keep the car again without telling me how long they would keep it. Later, about a year ago, I complained of my car idling up and not wanting to change gears. They found no fought in the car after checking it. Two weeks ago, I took my car in for an oil change, tires rotation, and to check my car again for it idling up and not wanting to change gears. They told me that they could not tell me how long they would keep my car. I told them that I needed an estimated time so that I would know how to make plans for being without my vehicle. They told me they could not tell me. Also, I asked for a loaner or rental and they did not offer the services since COVID. I then said that the services that they had discontinued did not benefit the customers but benefited the company instead. Later that evening, I received a call for Five Star at GMC in Warner Robins, GA where they informed me that my car was ready for pick up that they found no fought with my car and for me never to bring my car back there again. I called back to ask them why I could not bring my car back, they stated that I was rude to them. I guess for speaking my opinion about their services. However, I was not rude nor disorderly. I purchased a car from them, paid for it, and had all my service work done with them & was asked not to come back for speaking my opinion about their services to customers. MY CAR NEEDS A TRANSMISSION

Hello,

We would be more than happy to address any concern on the customer's vehicle that we are able to duplicate and diagnose. However, we have had several incidents of not being able to duplicate the customer’s concern. Our service department has a high volume of customers' daily, which can result in delays for many reasons. There are times where it can be very difficult to give a precise turnaround time for certain types of repairs or diagnosis. We do not and have not had loaner cars for years and yes it was a direct result of Covid which resulted in inventory shortages from the manufacture, to which the loaner cars were supplied from. Based on the customer review, it is apparent that we are no longer able to meet the customer’s expectations.