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Business Profile

Auto Repairs

Unique Auto Services

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/13/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On **** *******,I purchased a complete set of "new truck take off" tires and wheels from ****** ****** of United Auto Services *** ******* *** ****** *********. The tires and wheels were described by Mr ****** to have less than 100 miles on them since new. ( I have messages from Mr ****** stating this) When I arrived at UAS business I inspected the tires and wheels. I asked Mr ****** if he would include putting the wheels and tires on my truck in the price.He agreed to. So he took my truck into his shop to install them. A short while later,he cam back into the office and said he had to balance the wheels and that would cost me $80 additional. These tires and wheels only had 100 miles on them since new and surely did not need balancing.He also stated that he was missing one hubcap and set of lug nuts.Mr ***** said he had ordered a new cap and would mail it to me when it came in.This all happened AFTER I paid him for the wheels and tires ($1300) So nowif I wanted my truck back,I had to pay him $80 to balance tires that did not need balancing and I am now missing a $150 hub cap. (that total is $230 I have been shorted on) Now comes the fact that my truck has TPS (tire pressure sensors) and so do the tires and wheels I purchased from him. After paying ******,I started to drive home. About 5 miles down the road,my trucks computer sensed an issue with tire pressure sensors.Come to find out,somehow the TPS sensors were removed from the wheels and tires I purchased from ******. So my guess is that ****** had to balance my tires after he removed the TPS sensors from them! Now I have to take my truck to a GM dealer to get those sensors he removed installed.Until then,my trucks computer keeps flashing warnings about tire pressure.The cost for those sensors is $125 plus dismounting and remounting my tires,which is another $125 plus lost time and fuel to go and get this procedure done.My total loss will be $500,maybe more by the time its all over. Please help

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