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Business Profile

Travel Agency

South Georgia Travel, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/29/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint is to add a business to previous Complaint ID: ********. Date Filed: 8/17/2022. This complaint was against Funjet Vacations, whom I believe is ultimately responsible. They were contracted for us by a local travel agent, **** ****** of South Georgia Travel. Since we have heard nothing on our original filling, I would like to include these intermediary agents to my complaint. Original complaint: We Booked a Hawaii Vacation through a local travel agent (South Georgia Travel) which booked a vacation for us through Funjet Vacations; Funjet Reservation # ********. We paid them directly including Lodging Fees and travel insurance. For the portion of the trip from 6/20/2022-6/24/2022, the accommodations were unacceptable. The rented condo was not the one originally contracted, was out of date, smelled bad and was not properly clean, We never unpacked, immediately requested a change but were informed there were no other units available. The office then closed before we could make any adjustment. We were able to make our own arrangements at an acceptable resort at our own additional expense. We left the Keys in the designated drop box along with a note of explanation and vacated the property. The ******* ****** ***** *** at ******* refunded us the resort fees that I paid directly. Reportedly they charged our travel agent only for the first night. My wife and I have tried to resolve this through our travel agent without success. We believe we should receive a refund for the lodging fees, including any associated booking fees and/or commissions for the lodging for the nights of 6/20/2022 through 6/24/2022. So far we have been offered nothing.

    Customer Answer

    Date: 08/29/2022

    Both parties i have listed are involved in this dispute. We paid our money to South Georgia travel for the above vacation. They contracted through Funjet to provide services including lodging and trip insurance. Since I paid South Geogia Travel, I expect that the refund for the unused lodging should come from them, and it is their problem to get our money back from Funjet. I have already supplied documents that Funjet has not been charged for three of the four nights in dispute. I still believe I should be refunded all four since the lodging was unacceptable and we paid extra for trip insurance,

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