ComplaintsforNorthwind Apartments

• Initial Complaint

  06/23/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On June 9 2022. I started seeing roaches inside my apartment. I submitted a service request with maintenance and contacted the front office about my pest problem. They informed me that my previous neighbors had a bad pest problem and they were working on that issue. They did send pest control to my residence but unfortunately I still see roaches throughtout my home. June 19, 2022 I submitted another complaint of my AC unit not working properly. June 22, 2022 I contacted front office about the above complaint and they said they would send someone to my apartment as soon as they can. Same date I seen maintenance cleaning all day at the apartment with roaches. June 23, 2022 no one has contacted me or made attempts to investigate the problem with the AC. I contacted front office again, where lady stated," they were under staff and has an Air conditioning company enroute but unknown when they would get to my apartment beacuse of so many complaints." The temperature today is 102 degrees outside and my thermostat reads 89 degrees. I feel this is an emergency to prevent me and my family from heat exhaustion or any other medical emergencies that could come about in these extreme heat conditions. This issue needs to be addressed immediately for health and safety reasons.

  Business response

  07/13/2022

  Please see attached

• Initial Complaint

  06/08/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 5/29/2020 I rented an apartment from Northwind without a walk thru due to Covid was made to pay for the apartment to receive the keys, upon seeing issue with the apartment I requested from **** ***** to be moved to another unit, asked verbally from **** ***** to have frayed carpeting repaired and was told that upon move out it would be repaired. They would fix major appliances but even maintenance stated that the frayed pieces since they were not bad would be replaced upon move out. Upon move out on 5/27/2021 not only was I charged with damage ma to already frayed carpeting but was not allowed a walk thru due to Covid, and they are also reporting to other dwellings places that I damaged their property and owe them money, making it difficult for me to find a place of residence.

  Business response

  06/23/2021

  Hello again *****! Thank you for speaking with me yesterday regarding the referenced complaint. As mentioned, the apartment was given to the resident in a clean and undamaged condition. However, when the resident moved out, she was charged for both cleaning and damages which occurred during her stay with us. I have attached the photographs for your reference. The resident stated it was given to her like this upon move in but when I requested photos of this accusation, she was unable to produce and I know we would not have given a new resident an apartment in this condition. At this time we are not willing to waive any of the charges to her. Should you have any questions or need further information, do not hesitate to reach out.

   

  Respectfully,

  Customer response

  06/28/2021

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

  Ms. ******** ******* ( Property Manager) alleges that the carpeting in Apartment E202 was not already starting to fray when I moved in, which is untrue.  I even asked via email because she and her staff love to send text messages to you cell phone so as to not have a record of complaint,  I called numerous times and spoke with her staff **** ***** (Marketing Rep) that I wanted to change units due to this issue I was reassure several times that there was nothing they could do now that I had already moved in.  The carpet upon move in was not new or replaced prior to my moving in.  This is my second time living at Northwind and never had an issue like this where management has been so neglectful of there paying tenants. Ms. ******* alleges that I approved of this apartment prior to move in and that I signed for the apartment for the condition it was in.  I have clearly submitted evidence that I was never allowed to see the apartment before paying for it  due to Covi-19 an email sent by **** ***** ( Marketing Rep)  I even requested from Ms. ******* an estimate of the carpet repair/ replacement which she has yet to produce. Northwind uses the same company to repair/ replace carpeting in all of there unit and the same carpet cleaning company.  The amount she is attempting to charge is 1 Months rent minus the trash, and water fee which is unacceptable.  If an amicable solution cannot be met, and if this false reporting on my consumer report continues to remains then I will have to present my evidence to a higher authority.  Thank you for your time.

  Regards,

  ******* ******

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