Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my vehicle to Union City Chrysler Dodge Jeep Ram for a manufacturer recall involving the airbags and headliner. My car remained in their possession from April 2025 until June 25, 2025.When I was finally told the vehicle was ready for pickup, I arrived only to find it in far worse condition than when I dropped it off. It now has a broken windshield, water intrusion and mold damage, corroded and missing components, and both rear doors no longer function properly. None of these issues were present when I dropped off the vehicle.Instead of addressing the damage or providing support, Service Manager Benji was extremely unprofessional and threatened to have my car towed if I didnt take it off the lot that same day. Parts Manager ***** was also disrespectful and dismissive, offering no help and showing no ***************** make matters worse, I contacted ********** Corporate, expecting help from the manufacturer that authorized the dealership to perform the recall. I was informed they have no customer protection policy in place if a dealership damages a customers vehicle during service even during a recall repair.This is unacceptable. I am seeking accountability for the extensive damage done to my vehicle while it was under this dealerships care for over two months. A recall repair should never result in a car being returned in unsafe, damaged, and non-functional condition. I am requesting an investigation and compensation for the damages caused.

  Business Response

  Date: 07/07/2025

  This Customer had his car towed into the dealership from Calibur Collision. The car came into the dealership in pieces it was a wreck. No headliner and all the panels In the car removed and the windshield had no seal. 
  
  The vehicle was broken into, and the airbags were deployed. Calibur Collision wanted us to install side airbags. We completed the work. While the car was on the lot it had supposedly had gotten damage to the windshield. So, to help the customer Benji the Service Advisor was going to replace it for free to take care of the customer. 
  
  When the customer arrived, he demanded that we fix the entire car for free.  Even Tho the car arrived in pieces and had nothing to do with us. Benji told him that he would need to pay for the repair.  The customer loses his cool on the drive and starts swearing and demanding we fix the car for free. You could not calm him down to have a conversation. Even after telling him that will take care of him on the windshield. He wanted us to take reasonability for his wrecked car.
  
  It got to the point it was so bad we told him to take his car off the lot, and we would not help him anymore. He went crazy again, so we called the cops to remove him from the property.
  
  Nothing we could do would make this customer happy unless we fix his wreck car for free.

  Customer Answer

  Date: 07/07/2025

   
  Complaint: 23546485
  
  I am rejecting this response because :

  regarding the gross negligence, unprofessional service, and mishandling of my vehicle by the Union City Chrysler Dodge ***************************** My vehicle was in their care from April 2025 until June 25, 2025, for the specific purpose of having the headliner and airbags replaced due to a manufacturer recall.Unfortunately, not only were the repairs incomplete and poorly executed, but my vehicle was returned to me in worse condition than when I initially brought it in. Upon receiving my vehicle, I discovered:
  
  
  A broken windshield that was not damaged when the vehicle was towed to the dodge service department .The vehicle had clearly been left outside in the open elements while the windshield was unsealed, which led to significant water intrusion and the development of mold and corrosion inside the car.Missing and corroded parts, along with signs of sloppy workmanship related to the reinstallation of the headliner and airbags.
  The repairs that were supposed to be covered under the recall were incomplete, and no accountability was taken by the dealerships management.When I brought these issues to the attention of ****************** Manager Benji and Parts Manager *****, I was met with outright refusal to take responsibility or correct the damage caused while my vehicle was in their possession. Their dismissive and unprofessional conduct added to the frustration and distress of the entire situation.Additionally, it was falsely claimed that my airbags deployed due to a break-in, which is entirely incorrect. The airbags deployed as a direct result of a known recall issue, not due to any criminal activity or break-in event. This misrepresentation appears to be an attempt to deflect responsibility away from the dealership and the recall they were supposed to ********** be clear, the issues with my vehicle were not caused by Caliber Collision Repair Shop, as has been suggested. The primary and direct fault lies with Union City Chrysler Dodge ***************************** whose intentional negligence, lack of proper care, and failure to protect and professionally repair my vehicle have led to even greater damage and safety concerns than I started with.I am seeking an immediate investigation into this matter and appropriate corrective action. At a minimum, I expect my vehicle to be repaired properly at no additional cost to me and for the damage caused by the dealerships negligenceespecially the water and mold damageto be fully remediated. I also request a full explanation from management and assurance that this type of unprofessional and harmful service will not happen to other customers.
  
  
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 07/07/2025

  We rejected everything that the customer states. We offered to repair the wind shield for Free. The customer originally agreed and left. Comes back shortly after and demanded that we fix the entire vehicle for free. The problem is we received the car in pieces and it looked like a salvaged car. Missing the roof liner and all interior parts off the vehicle.  The windshields also had no seal which caused water to leak in. We offered to put the car back together for a cost but the customer refused to authorize. When he was on the Service Drive he started yelling and swearing causing a scene. We tried to have a conversation with him but he would not calm down. That is why we had the police remove him from the property. At this time the customers expectation are un reasonable. And the way he acted in my dealership was disruptive to the staff and other customers.

  Customer Answer

  Date: 07/07/2025

   
  Complaint: 23546485
  
  I am rejecting this response because:This response is to formally and unequivocally reject the false and misleading statement recently issued by Union City Chrysler Dodge Jeep ******** in response to my complaint. The entire narrative presented is not only inaccurate but appears to be a clear attempt by the dealership to protect itself from liability for its negligent and unprofessional conduct.
  
  
  Let me address several key misrepresentations in their statement:
  
  
  The vehicle was not brought in as a salvaged or stripped car.
  My vehicle was brought in for recall-related repairsspecifically the airbag and headliner replacementunder the expectation that a certified dealership would handle the process properly. The claim that it arrived in pieces or appeared salvaged is entirely false. The dealership removed the interior components and did not reinstall them correctly, if at all.
  The windshield was damaged while in the dealerships possession.
  The windshield was intact and sealed when the vehicle was dropped off. It was the dealerships responsibility to protect the vehicle during repairs. Instead, they left it exposed to the elements with full knowledge that the windshield had no seal after reinstallation. This led to water intrusion, mold, and interior damageissues that only developed while they had custody of the vehicle for over two months.
  Their claim of offering a free windshield repair does not absolve them of liability.
  Replacing a windshield after damaging it in the first place is not a generous offerits the bare minimum. My demand for full repairs was not unreasonable; it was a direct result of their own mishandling of the vehicle, which caused more damage than it had upon arrival.
  Their version of my behavior is exaggerated and one-sided.
  Frustration was understandably high due to the extent of damage and the unwillingness of the service managers to take accountability. I raised my concerns assertively, not violently, and any scene that occurred was the natural result of being ignored and misled. Involving the police was not a necessary response but rather a tactic to deflect from their wrongdoing.
  Their entire statement is crafted to avoid responsibility.
  Instead of acknowledging the legitimate damages done to my vehicle under their care, they have resorted to defamation of character and distortion of facts to discredit my complaint and avoid fixing the problems they caused.
  
  
  
  
  This situation has nothing to do with unreasonable expectationsit is about a dealership failing to complete recall work, causing additional damage, and refusing to make things right. I stand firmly by my original complaint and will continue to pursue all appropriate avenuesincluding legal action if necessaryuntil this matter is properly resolved.
  
  
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Your Complaint:I purchased a 2022 Jeep Grand Cherokee 4xe from ************* Chrysler Dodge Jeep ******** on May 7, 2025. As part of the sales agreement, the dealership provided a written commitment to repair or replace the damaged windshield and cracked front bumper. These repairs were to be scheduled at their ****** location.Despite three weeks of repeated attemptsincluding over ten phone calls to both the sales team and service departmentI have been ignored, disconnected, and repeatedly promised follow-ups that never occurred. No appointment has been scheduled, and the dealership refuses to return my calls or provide a resolution.Additionally, when I attempted to register the vehicle, the ************************************* (***) informed me that South Atlanta CDJRF has not submitted the title paperwork. This makes it impossible to secure legal registration, and my temporary tag is now expiring, putting me at risk of driving illegally.Repeated calls to resolve this matter have gone unanswered. This behavior is unethical, negligent, and deceptive. They are in breach of contract, and their refusal to honor written repair promises and fulfill their legal obligations around titling is completely unacceptable.Resolution Requested:I am requesting the following actions from the dealership:A confirmed repair appointment for the windshield and front bumper, as originally promised in writing.Immediate submission of the title paperwork to the Georgia DDS so I may legally register the vehicle.A rental car to use while vehicle is being repaired.If these actions are not taken immediately, I am prepared to pursue legal action and file complaints with state and media entities.

  Business Response

  Date: 06/24/2025

  To Whom It May Concern,

  Thank you for bringing the customer's concern to our attention. As soon as we became aware of the issue, we took immediate steps to resolve the matter. We provided a loaner vehicle at no cost to ensure the customer's mobility and convenience while the necessary repairs are being completed.

  Our team will be in direct contact with the customer throughout the process and will work as quickly and efficiently as possible.If there are any outstanding concerns, we are more than willing to discuss them further and work toward a complete resolution.Sincerely,

  ***** Giron 

  General Sales Manager

  South Atlanta CDJR

  ************

  Customer Answer

  Date: 06/24/2025

   
  Complaint: 23484715
  
  I am rejecting this response because no loaner was provided by the business. They gave us the runaround. AGAIN, and  a DIFFERENT business finally gave us one because they witnessed how frustrating this whole situation was - and attempted themselves to get the loaner from ***** for us- with no success. 
  They did NOT provide a loaner vehicle  

  Sincerely,
  
  ****** ******

  Business Response

  Date: 07/02/2025

  I recently took over this store and was unaware of this situation. I have reached out to the customer via email to have this matter resolved. I do have a We Owe stating the repairs.
  

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was towed to this dealership on Saturday, June 7. It is currently June 18, and the dealership keeps hanging up on me and wont confirm my car was taken there by the ************ When I finally got a hold of someone on June 17 they said it would be at least a week until they can even confirm my car is there. The issue with the car is warranty related, but then and dodge company are refusing to help me on this. As it has almost been 2 weeks I am unsure what else to do,

  Business Response

  Date: 06/23/2025

  The Vehicle has Been found and the June 19 a Repair Order Has been open and The vehicle will be going into the shop for diagnoses. Will contact the customer  when tech finds out what wrong.

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday May 8th, 2025 my 2019 Dodge ******* was towed to the ************** for Dodge of Union City (adjacent Jeep Dealership ************** is used for all) It had lost all electric power and functions and needed ********************* The service center employee (first desk on the left) said the computer system was down, but took my keys, ************ number. He said that it would be pulled into the shop and looked at on Friday and they would give me a call. I had not received a call by the next Tuesday, so I called them to check on it. Each that I called I got the answering service and left a message but received no return call. So on Wednesday I stopped at the service center after work. The service *** said that they had a lot of cars in line before mine but would get to it within a week. This ***eated itself for 2 more weeks as they did not pull it in the shop, nor return my calls. On another visit to the shop the Service Agent told me that it was in query and would be in the shop soon and would call me then. That never happened and almost one month passed. This service center never touched my *******. On Friday June 5th I had the same towing company and driver that towed it to the Dodge storage lot to pick it up and take it to another Auto Repair shop. In all of my years of car ownership and ***airs I have never seen such neglect & incompetence at a car dealership. This dealership put a strain and additional hardship on me and my wife who work fulltime and needed the Durango back in a reasonable time. I had to spend money for many **** trips for my wife to work & back in **************** because Dodge would not diagnose and fix my Durango in reasonable time.

  Business Response

  Date: 06/26/2025

  I went to look up the customer  ******* ****** and his name and address they provided do not exist in my system. Even the Phone # *********** is not a real # they are missing a # so I could not call them back. I would be happy to help Mr. ****** out if he would like to bring his vehicle back in. I will have Benji the Service Lane Manager personally work with him. 

• Initial Complaint

  Date:05/08/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against ************************************ Dodge Jeep Ram in Union City, **, due to deceptive business practices and poor customer service during the purchase of a vehicle on May 7, 2025. As an active-duty soldier stationed at *******************, I drove nearly 90 minutes to this dealership, expecting a transparent and fair experience. Instead, I encountered misleading pricing, unauthorized charges, a defective vehicle, and dismissive treatment from staff.The Jeep Wrangler I purchased was advertised online for $37,503. However, upon arrival, I was presented with a much higher price that included undisclosed fees, including a Union City Advantage package, a LoJack system, and ambiguous "taxable fees." When I questioned these charges, the General Manager admitted the so-called taxable fees were actually dealer feeswhich should have been included in the advertised price per Georgia consumer protection law. Despite acknowledging this, she refused to remove the fees.I explicitly declined the Union City Advantage and LoJack charges, but was told they could not be removedeven though they were never approved by me. I felt pressured to move forward after having invested considerable time and effort.Worse still, the brand-new Jeep was delivered with a cracked hardtop. I noticed the damage immediately and reported it, but the General Manager only offered to "seal" itan improper fix for a new fiberglass component. My repeated attempts to get this resolved were ignored, and the dealership has refused to replace the part.The Finance Manager, *******, refused to provide contact info for the ** and other managers and gave me an ultimatum: accept the damaged Jeep as-is or return it within two hours. This was coercive and deeply unprofessional.South Atlanta CDJRs practices were misleading, disrespectful, and likely in violation of Georgias Fair Business Practices Act. I am seeking accountability and appropriate resolution through this complaint.

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my daughters vehicle into this establishment for a communication error code reading on her 2014 Jeep Cherokee. This first encounter was around Dec. 31, 2024. The diagnosis was a proxy alignment for the **** This was performed and paid for on Jan. 9, 2025. Three weeks later the vehicle left my daughter on the side of the road and we again towed it to Union City Jeep around Feb. 9, 2025. The dealership after about a month or so decided to replace the ** Hub which had already been replaced by Landmark Dodge back in the beginning of January so Union City said it was under warranty and would replace it thinking it was defective. I never got a phone call saying the car was reading. Then at the beginning of April they called and said they needed to replace one of the modules and would call me in a couple days. I did not hear from them and left several message with no call back. On April 24 we drove to the business and spoke to the service writer ********* and **** the mechanic. **** advised they can't figure out what's wrong and could the car have been hit by lightening, he suggested to call the insurance and have them come see us and we will talk to them. I have not called the insurance I want this matter resolved, the car fixed and all charges covered by them for their incompetencies. It appears they are just grasping and straws fixing random items at my expense, I don't not know what the charges are but they did say the module they replaced was about $1000.

  Business Response

  Date: 05/14/2025

  ******** *******
  10867 ******** Tri
  *****************
  Phone: ************
  Email: *******************************
  VIN# *****************

  Code 23288951-85fbd
  
  RO344411 02/07/2025
  
  Complaint:
  Diag. Engine Light on car. Vehicle has no power will not move.
  
  Cause:
  Vehicle HAS 4 modules down Customer Approved 3.0 hours Diag.
  
  Correction:
  Replaced RF Hub under warranty
  Replaced Wiring Customer Pay
  Modules still on Red not communicating Needs more Diag.
  The technician believes the car may have been stuck by lightning. 
  
  **** the Technician working on the vehicle spoke to the customer explained he believed the car may have been hit with lightening which caused all the modules to go in red (not communicating). The customer did confirm that the tree next to where the car was parked was struck with lightning.  She explains she does not have a lot of money for this repair. The Technician recommended contacting her insurance company to see if they could pay for the repair because we need more time to figure out the extent of the damage that was caused. We have been waiting on the customer at this point to move forward.
  
  Bill Total at this point: $876.45

  
  

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October, I brought my vehicle in due to a trembling issue. I was told the repair would cost over $4,700 because the vehicle needed to be taken apart and reassembled. I approved the work, paid the bill, and picked up my car less than five miles down the road, the check engine light and oil change indicator came on. I immediately to car back.I was told a wire had come loose, and the oil light was reset. A few days later, both the check engine and oil change lights came back on. I returned the car again and was informed there was no oil in the vehicle, when the oil was supposed to be changed.The oil light and check engine light returned. I was told it could be due to an old gas cap, which I replaced on my own.Despite all of this, the original issue the trembling was never resolved. I continued to monitor the vehicle and discovered there was no oil again. I began adding oil myself out of frustration and confusion, as the problem seemed to worsen after each visit to your service department. Under new management, I brought the vehicle back once again and paid an additional $1,200+ for further repairs. After picking the car up, the check engine light came on within five miles, and the car began leaking oil. I immediately called back. The oil in my garage and driveway.I brought my car in for a trembling issue, and months later, it has been in and out of the shop, still trembling, leaking oil, and throwing codes. I have spent thousands of dollars and received no resolution. No loaner car. I would appreciate a thorough review of my service records and a prompt resolution, including a refund for unnecessary or unsuccessful repairs, and full repair of the vehicle at no additional cost.I spoke to four service providers and a general manager. Two service providers stated the dealership with fix the issues because they are at fault and the 2nd general manager saidtheJeepdealership will pay for my vehicle to be fixed. I called back the general manager quit.

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to request your assistance regarding an ongoing issue with the registration of a vehicle I purchased on February 15, 2025. Nearly two months have passed, and the necessary documentation has still not been submitted to the Florida DMV, preventing me from obtaining my permanent license ******** someone who travels frequently for work, I made a trip to ******* in anticipation of completing the registration process, only to find that the required information had not been sent. I have contacted multiple representatives from the dealership, but I have yet to receive a response or a clear ************* the meantime, I have been forced to rely on temporary tags, which require me to travel back to ******* each time they expire. This is not only costly and time-consuming, but it also jeopardizes both my professional obligations and my business operations.Additionally, I have been informed that my paperwork was lost, and my emails have gone unanswered, further compounding the issue.I would greatly appreciate any support or guidance you can provide to help expedite the resolution of this matter.

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a brand new car with this company on 1/8/2025. Countless calls that often went unanswered. 2 temporary tags were issued and have expired. As of 3/21/2025 I still do not have my tag. And Im paying for a car that I can not legally drive.

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2016 Dodge Durango Limited has been sitting at their service center for over 4 months, and I'm still without a functioning vehicle.I initially brought my vehicle in for a code P0302 issue. The service center assured me that replacing the engine head would resolve the problem. However, after three months and countless delays, I've been informed that the code P0302 is still present.This is unacceptable. Not only have I been without my vehicle for an extended period, but I've also been misled about the repairs. The lack of communication and transparency from the service center has been staggering.*Details:*- Vehicle: 2016 Dodge Durango Limited - Issue: Code P0302 - Repair: Engine head replacement - Timeframe: Over 3 months - Result: Code P0302 still. I took the car to the dealership in November and it is now March and the devastating financial hardship that this has caused there is still no resolution. I have filed a complaint with Chrysler and still no resolution. The issue with the vehicle is now being associated with other cars of the same brand but a recall has not been issued. I have asked for an assistance with a loaner or a rental and neither Chrysler or the dealership is willing to give it to me. Please assistance frustrated consumer.